Experienced eligibility case worker with over ten years experience, in office, medical or home environment. Worked with individuals of all backgrounds. Great team worker with time management and prioritizations abilities.
Overview
16
16
years of professional experience
Work History
Community Outreach Specialist 1
Palm Beach County Board Of County Commissioners
West Palm Beach, FL
2022.09 - Current
Interview clients and determine eligibility for Utility
Review applications for accuracy
Input client information into database
Do budget calculations
Assist in uploading documents
FRS Paraprofessional
Palm Beach County Board Of County Commissioners
West Palm Beach, FL
2021.07 - 2022.04
Reviewed applications for rental assistance
Interview clients and determine eligibility;obtain all demographic and financial information
Input client information into the database
Did budget calculations
Assist in uploading required documents
Case Manager 1
Palm Beach County Board Of County Commissioners
West Palm Beach, FL
2020.04 - 2021.03
Provided assessment, case management and linkage to federal, state and other programs administered in the Department of Community Services for Seniors, indigent and homeless residents.
Complete Forms 701-A and 701-B assessments as needed according to program funding
Provided case management and supportive counseling
Conducted home visits/phone visits
Provided follow up services
Enrollment Analyst
Health Care District Of Palm Beach County
WEst Palm Beach, FL
2013.02 - 2020.02
Interviewed and assessed uninsured clients
Verified financial and demographic information
Calculated income according to the FPLG
Determined eligibility
Enrolled clients in the county health insurance program
Created reports, correspondence and spreadsheets with Microsoft Office programs
Adhered to all related company policies and government regulations
Patient Advocate II
Conifer Health Solutions
Dallas, TX
2007.04 - 2013.02
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment
Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
Responded to patient concerns and questions with compassionate and knowledgeable service.
Interviewed and screened uninsured patients
Determined eligibility for Medicaid, Disability, county assistance
Education
Bachelor of Arts - Social Work
Florida Atlantic University
Boca Raton, FL
05.1988
Associate of Arts - Liberal Arts
Broward College
Fort Lauderdale, FL
08.1982
Skills
Microsoft Office Suite- 5 years
Data Entry -10+ years
File/records maintenance
Organizational skills - 10+ years
Business correspondence
Managing deadlines
MS Office- 5 years
Social Work
Case Management -10+ years
Customer Service
Timeline
Community Outreach Specialist 1
Palm Beach County Board Of County Commissioners
2022.09 - Current
FRS Paraprofessional
Palm Beach County Board Of County Commissioners
2021.07 - 2022.04
Case Manager 1
Palm Beach County Board Of County Commissioners
2020.04 - 2021.03
Enrollment Analyst
Health Care District Of Palm Beach County
2013.02 - 2020.02
Patient Advocate II
Conifer Health Solutions
2007.04 - 2013.02
Bachelor of Arts - Social Work
Florida Atlantic University
Associate of Arts - Liberal Arts
Broward College
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