Temple Daniels
Rockville,MD
Summary
A motivated professional seeking a position in a challenging environment. Over 10 years’ experience successfully providing administrative and sales support to the operational department. Proficient in a range of computer applications. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
6
6
years of professional experience
Work History
Administrative Aide
Montgomery County Fire And Rescue Service
Rockville, MD
05.2023 - Current
- Answer and direct phone calls
- Organize and schedule appointments/Interviews
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in preparation of regularly scheduled reports
- Develop and maintain filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact list
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
Customer Service Representative II
Office of Public Information 311/Montgomery County
05.2022 - 05.2023
- Effectively communicated Montgomery County Executive's vision, priorities, and activities to the public
- Supported communication needs of County's government departments and manages County's centralized MC311 customer service center by telephone and serving over 80 customers per day
- Exercised sound judgment when accessing confidential information
- Read, researched, and conveyed information while gathering and documenting from callers
- Answered telephone calls with professional and courteous manner by successfully using a combination of technology and exemplary soft skills.
Immunization Administrator
Prince George's Health Department
06.2021 - 05.2022
- Maintained and delivered quality service to participants and customers alike
- Assisted registered nurses and county with setup of individual clinic sites
- Assisted with customer registration, including pre-screening, policies and procedures, and completion of paperwork
- Ensure accuracy of all paperwork, and retained all completed consent forms and clinic logs
- Developed procedures and policies for mobile clinic, and ensured were followed.
In Home Expert/Manager
AT&T
04.2018 - 04.2020
- Oversaw reaching monthly sales goal
- Coordinated with hiring managers to identify staffing needs, assigned specific tasks to sales staff, and monitored team's sales performance
- Sourced potential candidates through online channels, social platforms and professional networks
- Provided information about product features, and answered customer inquiries
- Provided staff with constructive feedback and assisted staff to solve difficult problems
- Wrote reports for senior managers
- Planed interview and selection procedures, including screening calls, assessments and in-person interviews
- Assessed candidate information including resumes and contact details using an applicant tracking system
- Demonstrated strong ability to keep a high level of composure during pressured situations which included; customer complaints, sales, and high volume holiday seasons
- Designed job descriptions and interview questions that reflect each position's requirements.
Education
General Studies -
Downtown Business Magnet High School
Los Angeles, CA06.2007
Bachelor of Science -
California State University Of Sacramento
Sacramento, CA05.2012
Skills
- Proposal Writing
- Office Administration
- Business Correspondence
- Computer Proficiency
- Data Retrieval Systems
- Human Resources Management (HRM)
- Training and Coaching
- Office Management
- Administrative Support
- Payroll and Budgeting
- Microsoft PowerPoint
- Staff Training and Development
- Appointment Scheduling
Timeline
Administrative Aide
Montgomery County Fire And Rescue Service
05.2023 - Current
Customer Service Representative II
Office of Public Information 311/Montgomery County
05.2022 - 05.2023
Immunization Administrator
Prince George's Health Department
06.2021 - 05.2022
In Home Expert/Manager
AT&T
04.2018 - 04.2020
General Studies -
Downtown Business Magnet High School
Bachelor of Science -
California State University Of Sacramento
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