Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Temple Johnson

Burlington,NC

Summary

Accomplished Assistant Director combines cross-functional competencies in operations planning, customer retention and financial management to develop and coach staff while interfacing with executives. Expert in boosting revenue, quality and performance. Successful in executing standard operating procedures to positively impact organizational goals. Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Director

Annie's Blessed Childcare
Burlington, NC
09.2022 - 07.2024
  • Analyzed data from multiple sources to identify trends and develop strategies for improvement.
  • Monitored staff performance, provided feedback and conducted annual reviews.
  • Developed and managed a team of 10 employees to ensure efficient operations of the organization.
  • Created training materials for new employees on company policies and procedures.
  • Collaborated with other departments to improve interdepartmental communication.
  • Developed protocols for handling confidential information within the organization.
  • Created and maintained reports on operational performance metrics.
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
  • Ensured compliance with safety regulations among all personnel.
  • Generated billing reports to meet strict deadlines.
  • Prepared reports and presentations for executive leadership review.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Remote Patient Access Representative

Ob/Gyn Specialists
Chapel Hill, NC
02.2019 - 08.2022
  • Followed up on unpaid claims in a timely manner.
  • Greeted patients and visitors in a courteous and professional manner.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Ensured accuracy of all data entered into computer system.
  • Provided assistance to internal departments when needed.
  • Verified insurance coverage for services provided by the facility.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Scanned documents into electronic medical records system.
  • Answered phones promptly in a professional manner.
  • Actively participated in team meetings and training sessions.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Managed incoming faxes related to patient registration processes.
  • Collected co-pays and other payments from patients at time of service.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.

Warehouse Associates

GKN Driveline
Mebane, NC
11.2018 - 02.2019
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Wrapped pallets in shrink wrap prior to loading
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Responsible for KRONOS Time and Attendance- cross training as needed
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements

Appointment Scheduler

Happy Tooth Dentist Office
Durham, NC
12.2017 - 10.2018
  • Operated multi-line telephone system to independently handle over 65 calls each day
  • Scheduled consultations for new customers
  • Collected payments from patients and updated account balances
  • Routed incoming mail and messages to Provider and Lab assistants
  • Scheduled and confirmed for dental services and cleanings
  • Entered daily data in DENTRIX and documented office activities
  • Preparing and presenting treatment plans to patients
  • Filing, faxing, copying and scanning documents and X-Rays
  • Managed other duties and responsibilities as assigned

Customer Service Representative

Humana
Cary, NC
01.2012 - 02.2015
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Encouraged policyholders to submit referrals to increase client base
  • Verified and updated customer contact details to build and maintain accurate customer database
  • Handle 70 inbound calls per week, answering customer inquiries and resolving issues
  • Track trends in customer feedback and collaborate with management to determine the root cause of issues
  • Met all customer call guidelines including service levels, handle time and productivity

Education

Diploma -

Alamance Community College
Haw River, NC
12.2019

High School -

Graham High School
Graham, NC
06.2012

Skills

  • Flexibility and Adaptability
  • Microsoft Office
  • Microsoft Excel
  • Microsoft PowerPoint
  • Good computer skills
  • Quick Adaptation Skills
  • Ability to work under pressure
  • Ability to work in a team
  • Strong Verbal Communication
  • Strategic Leadership
  • Analytical Thinking Skills
  • Critical Thinking Skills
  • Prioritization and Scheduling
  • Positive Interpersonal Skills
  • Effective Multitasking
  • Excellent customer service skills
  • Systems expert
  • Detail-Oriented Documentation Skills
  • Administrative support
  • Order fulfillment
  • Organizational skills
  • Inbound and outbound calling

Certification

  • EDU 119, 12/01/19, Present
  • CPR Certification
  • First Aid Certification

Timeline

Assistant Director

Annie's Blessed Childcare
09.2022 - 07.2024

Remote Patient Access Representative

Ob/Gyn Specialists
02.2019 - 08.2022

Warehouse Associates

GKN Driveline
11.2018 - 02.2019

Appointment Scheduler

Happy Tooth Dentist Office
12.2017 - 10.2018

Customer Service Representative

Humana
01.2012 - 02.2015

Diploma -

Alamance Community College

High School -

Graham High School

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Temple Johnson