Summary
Overview
Work History
Education
Skills
Timeline
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Temple Waugh

Columbia,PA

Summary

Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Overview

34
34
years of professional experience

Work History

Crew Member

McDonald's Restaurant
07.2011 - Current
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.

Crew Member

McDonald's
08.2006 - 06.2011
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Assistant Store Manager

McDonald's
11.2002 - 07.2006
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Babysitter

Self-employeed
08.2001 - 09.2002
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.

Babysitter

Self-employeed
12.2000 - 06.2001
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.

First Assistant Manager

McDonald's Restaurant
07.1999 - 09.2000
  • Improved team productivity by implementing efficient staff scheduling and task delegation.
  • Boosted sales performance through effective merchandising, inventory management and store layout optimization.
  • Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
  • Streamlined operational processes, reducing errors and improving overall efficiency.
  • Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
  • Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
  • Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
  • Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
  • Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.

Manager

CVS Pharmacy
11.1998 - 07.1999
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Manager

McDonald's Restaurant
10.1989 - 11.1998
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Columbia Jr./Sr. High
Columbia, PA
06.1992

Skills

  • Customer Engagement
  • Food Preparation
  • Health Code Compliance
  • Inventory Restocking
  • Safe Food Handling
  • Drive-Thru Operations
  • Beverage Preparation
  • Customer Service
  • Food Running
  • Taking Orders

Timeline

Crew Member

McDonald's Restaurant
07.2011 - Current

Crew Member

McDonald's
08.2006 - 06.2011

Assistant Store Manager

McDonald's
11.2002 - 07.2006

Babysitter

Self-employeed
08.2001 - 09.2002

Babysitter

Self-employeed
12.2000 - 06.2001

First Assistant Manager

McDonald's Restaurant
07.1999 - 09.2000

Manager

CVS Pharmacy
11.1998 - 07.1999

Manager

McDonald's Restaurant
10.1989 - 11.1998

High School Diploma -

Columbia Jr./Sr. High

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Temple Waugh