Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, Loss and waste. Driven and dedicated with over 8 years of development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.
Hi, I’m
Temprestt Mello
Salem,MA
Summary
Overview
15
years of professional experience
Work History
Currans Flowers
Floral Designer
09.2022 - Current
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared potted plants and bouquets based on customer requirements.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Imparted knowledge on plants and flowers to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Proficient in utilizing floral design software to create custom arrangements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Al’s Bait & Tackle
Customer Service Representative
06.2022 - 09.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
RWJ Beverage
Lead Cashier
11.2019 - 08.2022
Job overview
- Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers
- Checked merchandise multiple times during each shift and restocked products when stock ran low
- Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors
- Ran the register effectively and handled cash, credit, debit and personal check transactions
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Educated customers about the brand to incite excitement about the company's mission and values
- Contacted other store locations to determine merchandise availability
- Priced merchandise, stocked shelves and took inventory of supplies.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Alleviated customer service needs with policy-appropriate solutions.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Maintained stock to meet expected customer demand.
T.J. Maxx
Loss Prevention Associate
06.2018 - 11.2019
Job overview
- Consulted with store managers on bases to perform loss investigations
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Monitored security and handled incidents in a calm and professional manner
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events
- Collected and organized all surveillance data and information to protect client possessions and workspaces
- Monitored security camera system day and night to protect lives and property
- Detected and apprehended any unauthorized personnel
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
T.J. Maxx
Cashier Specialist
11.2016 - 06.2018
Job overview
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Folded and arranged clothing merchandise in attractive displays to drive sales
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Assisted customers with prompt and polite support in-person and via telephone.
RWJ Beverage
Lead Cashier
02.2009 - 11.2016
Job overview
- Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers
- Checked merchandise multiple times during each shift and restocked products when stock ran low
- Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors
- Ran the register effectively and handled cash, credit, debit and personal check transactions
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Educated customers about the brand to incite excitement about the company's mission and values
- Contacted other store locations to determine merchandise availability
- Priced merchandise, stocked shelves and took inventory of supplies
- Assisted customers with selecting and customizing available items based on individual requirements.
Education
Johnson & Wales UniversityProvidence, RI
Bachelor's from Culinary Arts
University Overview
North Shore Regional Technical SchoolBeverly, MA
High School Diploma from Basic, Culinary Arts
2006
University Overview
Skills
- Excellent communication skills
- Active listening skills
- Motivated team player
- People-oriented
- Training and development
- Floral and Plant Knowledge
- Processing Procedures
- Team Goals
- Manage Deliveries
- Gift Wrapping
- Protective Equipment Knowledge
- POS Software
- Special Occasion Decorative Pieces
- Vendor Relationships
- Project Requirements
- Dynamic Personality
- Office Cleaning
- Store Layouts
- Gross Profit and Labor Percentages
- Workload Delegation
- Staff Training
- Daily Cash Management
- Artistic Flower Arranging
- Serve Clients
- Closing Procedures
- Vendor Contracts
- Cost Savings
- Loyalty Programs
- Company Standards
- Order Placement
- Flower Storage
- Emergency Calls
- Customer Orders
- Floral Shop Assistance
- Customer Loyalty
- Monthly Inventory
- Water Plants
- Arrangement Design
- Visual Displays
- Cash Register Operations
- Seasonal Displays
- Large Order Fulfillment
- Mobile Devices
- Stock Rotation
- Personnel Development
- Order Supplies
- Transport and Delivery
- Social Media Platforms
- Constructive Feedback
- Client Support
- Office Support
- Design Specifications
- Create In-Store Displays
- Detailed Meeting Minutes
- Creative Solutions
- Store Merchandising
- Creative Merchandising
- Team Meetings
Timeline
Floral Designer
Currans Flowers
09.2022 - Current
Customer Service Representative
Al’s Bait & Tackle
06.2022 - 09.2022
Lead Cashier
RWJ Beverage
11.2019 - 08.2022
Loss Prevention Associate
T.J. Maxx
06.2018 - 11.2019
Cashier Specialist
T.J. Maxx
11.2016 - 06.2018
Lead Cashier
RWJ Beverage
02.2009 - 11.2016
Johnson & Wales University
Bachelor's from Culinary Arts
North Shore Regional Technical School
High School Diploma from Basic, Culinary Arts
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