Temuulen Saikhanjavkhaa
Richmond,United States
Summary
Customer service professional with extensive experience in various dining environments. Demonstrates exceptional organizational skills in managing reservations and seating arrangements. Recognized for fostering a welcoming atmosphere and promptly addressing guest needs, leading to enhanced customer satisfaction. Proven track record of maintaining efficient front-of-house operations under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Secret Sandwich Society
Richmond, VA
11.2024 - Current
- Verified cleanliness and readiness of dining and serving areas for guests.
- Managed daily cash and card transactions, maintaining accurate payment records.
- Supervised dining room staff activities to uphold service standards.
- Assisted various departments by bussing tables and delivering food orders.
- Optimized reservation and waitlist wait times by 55% through dedicated attentiveness and cleanliness.
Boba Barista
Oh Mochi
Richmond, VA
08.2023 - 05.2024
- Memorized official and off-menu coffee and tea recipes.
- Trained new baristas on coffee preparation, customer service, and operational procedures.
- Conducted minor repairs and troubleshooting to ensure coffee machines remained operational.
- Maintained cleanliness of work environment, including coffee machines, countertops, and seating areas.
FOH Server
True Food Kitchen
Arlington, VA
05.2023 - 08.2023
- Greeted customers promptly, addressing inquiries regarding menu items.
- Delivered food and drinks efficiently to enhance the dining experience.
- Established excellent rapport with guests through outstanding customer service.
- Adhered strictly to all health and safety regulations to maintain a safe environment.
Barista Trainer
Kung Fu Tea
Arlington, VA
08.2021 - 07.2022
- Managed opening and closing duties to ensure efficient restocking and maintenance.
- Delivered exceptional customer service, fostering increased customer loyalty.
- Trained new team members through respectful coaching and positive reinforcement.
- Enhanced customer tip amounts by twenty-eight percent through improved service practices.
Education
Bachelor of Business Administration - Business Administration And Management
Virginia Commonwealth University
Richmond, VA04.2025
Skills
- High-pressure performance
- Analytical skills
- Customer-focused service
- Attention to detail
- Effective communication
- Quality control
- Sales expertise
Affiliations
- Local YMCA basketball coach
- Asian American Club
Certification
- Food Handling Certificate
- Alcohol Handling Certificate
Timeline
Host
Secret Sandwich Society
11.2024 - Current
Boba Barista
Oh Mochi
08.2023 - 05.2024
FOH Server
True Food Kitchen
05.2023 - 08.2023
Barista Trainer
Kung Fu Tea
08.2021 - 07.2022
Bachelor of Business Administration - Business Administration And Management
Virginia Commonwealth University
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