Temyia Hines
Kenly,NC
Summary
Diligent Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
15
15
years of professional experience
Work History
General Manager
Daughtridge Gas & Oil
02.2024 - 09.2025
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Resolved customer complaints in professional and timely manner.
- Established clear lines of communication with staff members resulting in efficient problem-solving abilities amongst team members when faced with challenges or obstacles.
- Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
- Boosted sales through strategic merchandising, product placement, and targeted promotions.
- Assisted in recruiting, hiring, and training new employees to expand the team''s capabilities and promote growth within the company.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
General Manager
Speedway Gas Station
03.2018 - 02.2024
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Managed inventory levels, optimizing stock to minimize waste and enhance customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment focused on service excellence.
- Implemented promotional strategies that increased foot traffic and boosted sales performance.
- Conducted regular audits of financial transactions to maintain accuracy and integrity in reporting.
- Developed employee schedules to ensure adequate coverage during peak hours while managing labor costs.
- Resolved customer inquiries and concerns promptly, enhancing overall store reputation and loyalty.
- Collaborated with suppliers to negotiate favorable terms and streamline product delivery processes.
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
Cashier
RaceTrac
12.2014 - 02.2018
- Monitored inventory levels at the register, ensuring product availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Trainer
Hardees Resturamt
11.2012 - 09.2014
- Trained new crew members on operational procedures and safety protocols.
- Facilitated onboarding sessions to enhance team integration and performance.
- Monitored team compliance with company standards and regulations.
- Assisted in daily operations, ensuring efficient workflow and service delivery.
- Implemented best practices for food handling, contributing to reduced waste and improved quality control.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
Cashier
Kmartcorp
02.2011 - 10.2012
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure safety and efficiency.
- Handled cash, credit, and refunds accurately while adhering to company policies.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Resolved customer inquiries and complaints professionally to foster positive relationships.
Education
High School Diploma -
Rocky Mount Senior High
Rocky Mount, NC06-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff supervision
Languages
English
Full Professional
Timeline
General Manager
Daughtridge Gas & Oil
02.2024 - 09.2025
General Manager
Speedway Gas Station
03.2018 - 02.2024
Cashier
RaceTrac
12.2014 - 02.2018
Crew Trainer
Hardees Resturamt
11.2012 - 09.2014
Cashier
Kmartcorp
02.2011 - 10.2012
High School Diploma -
Rocky Mount Senior High
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