Tena Brinlee
Pearland
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training, medical billing, accounts receivable/payable, human resourses and managing employees. Highly organized and hardworking with excellent planning and program management skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Practice Administrator
Orthopedic Care Center
07.2016 - Current
- Streamlined office operations, improving workflow efficiency and patient scheduling processes.
- Implemented electronic health record systems, enhancing documentation accuracy and accessibility for clinical staff.
- Developed training programs for new employees, fostering a collaborative team environment and knowledge sharing.
- Spearheaded policy updates to align with regulatory changes, ensuring compliance across all operational practices.
- Analyzed financial reports to identify cost-saving opportunities and optimize resource allocation within the practice.
- Oversaw daily administrative functions, guaranteeing adherence to best practices in patient management and billing procedures.
- Mentored junior staff members, promoting professional development and effective team collaboration in a fast-paced environment.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Developed close working relationships with front office and back office staff.
- Successfully negotiated client contract renewals to create increased revenue.
Quality Assurance/ Credentialing Specialist (Contract)
Texas Children’s Health Plan
03.2016 - 04.2016
- Application gathering audit all information
- Primary Source Verification
- Getting files ready for committee meetings
- BHAC
- LOCC
- CACC
- In put information into Macess
- Scanning files into Macess
- In put information into Cactus
Practice Administrator
Plaza OB/GYN Associates, PA
09.2014 - 12.2015
- Practice administrator for a 4 doctor OB/GYN clinic
- Initiates changes to business processes that increase profitability
- In charge of managing all aspects of the office daily operations and HR, payroll, hours, vacation time
- Worked closely with all physicians, PA’s to assure their needs were met, handled all on call and vacation schedules for the doctors
- Worked with physician to identify appropriate candidates for positions
- Credentialing of all doctors to hospitals, insurance plans & CAQH
- Reorganized office infrastructure
- Interviews and assesses job applicants to make hiring decisions
- Maintains a strong team by properly coaching, counseling, and disciplining direct reports
- Maintains a positive attitude in dealing with customer service problems or dissatisfied patients
- Managed front desk, billing & collections, & clinic
- Yearly performance evaluations in conjunction with feedback from physicians
- In charge of all quality and safety of the office
- Team player builds strong relationships with coworkers
- Cultivates talent by training and mentoring new employees
- Worked with Greenway EMR
- Made travel arrangements, set up meetings
- Ordering of supplies and keeping supply costs down
Practice Administrator
Reconstructive Orthopedic Center of Houston, PA
01.2009 - 06.2014
- Practice administrator for a 4 doctor Orthopedic practice, which included a therapy department
- In charge of managing all aspects of the office daily operations and HR, payroll, hours, vacation time, & overtime
- Credentialing of all doctors to hospitals, insurance plans &CAQH
- Reorganized office infrastructure including the billing and collection department
- Collecting 95% of the accounts receivable within a 90-day collection period
- Managed petty cash, cash batches and deposits
- Weekly meetings with each department to make sure they were running efficiently
- Initiates changes to business processes that increase profitability
- Interviews and assesses job applicants to make hiring decisions working with the Physician
- Consistently exceeds sales goals set by management
- Maintains a strong team by properly coaching, counseling, and disciplining direct reports
- Maintains a positive attitude in dealing with customer service problems or dissatisfied clients
- Consistently received bonuses and salary increases based on good performance
- Received excellent performance evaluations
- Coaches and supervises direct reports to maintain efficient operations
- Team player builds strong relationships with coworkers
- Cultivates talent by training and mentoring new employees
- Worked with NextGen EMR had meetings with staff and training to make sure they were maximizing the EPM/EMR
- Ordering supplies and keeping supply costs down
- In charge of all keeping all clinic personal OSCHA certified
Practice Administrator
Roc- Houston ASC, LLP
01.2009 - 06.2014
- Supervising staff, HR
- Calculating cost analysis on all supplies and drugs to make sure we are getting a competitive price
- Developing cost analyses for all surgical cases in the surgery center to access profit and loss
- Renegotiated all insurance contracts for a higher reimbursement
- Analyzed financial reports to identify opportunities to increase profitability
- Prepared and gave presentations to senior management
- Maintained a positive attitude in dealing with customer service problems or dissatisfied clients
- Received outstanding performance reviews
- Streamlined organizational processes to save time and money
- Self-motivated: successfully completed responsibilities with limited supervision
- Coached and supervised direct reports to maintain efficient operations
- Worked long hours as required to meet business needs
- Negotiated insurance contracts for the ASC
- JACAHO, OSHA, CLIA
Practice Administrator
Orthopedic Care Center
07.1999 - 09.2008
- Responsible for managing all office personal and job duties completion
- Successful startup of a new Orthopedic Practice which included planning of architecture and the build out and starting up the billing department and hiring all new employees for the practice
- In charge of billing & collections collecting 95% of the accounts receivable within a 90-day collection period
- Liaised with information technology support to solve important computer related issues; Proactively identified and addressed problems in business processes
- Managed all patient complaints
- Managed all human resources, payroll, hours, vacation overtime
- Received strong performance reviews from management
- Promoted in recognition of outstanding performance
- Credentialing of the doctor and negotiating insurance contracts, CAQH
Skills
Dedicated and detail-oriented Orthopedic Administrator with over 30 years of experience in healthcare administration, clinic management, and orthopedic practice operations Skilled in coordinating multidisciplinary teams, optimizing workflow efficiency, managing budgets, and ensuring regulatory compliance Committed to delivering superior patient care while supporting physicians and staff in achieving organizational goals
Certification
Life Insurance Agent
Timeline
Practice Administrator
Orthopedic Care Center
07.2016 - Current
Quality Assurance/ Credentialing Specialist (Contract)
Texas Children’s Health Plan
03.2016 - 04.2016
Practice Administrator
Plaza OB/GYN Associates, PA
09.2014 - 12.2015
Practice Administrator
Reconstructive Orthopedic Center of Houston, PA
01.2009 - 06.2014
Practice Administrator
Roc- Houston ASC, LLP
01.2009 - 06.2014
Practice Administrator
Orthopedic Care Center
07.1999 - 09.2008