Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tena Caldwell

Traverse City,MI

Summary

Adept at transforming spaces into pristine environments, I leveraged my deep cleaning expertise and strong work ethic as a Professional Cleaner with Self-Subcontractor. My commitment to quality and customer satisfaction resulted in a significant increase in client retention. Skilled in both team collaboration and conflict resolution, I excel in delivering top-notch service in both residential and commercial settings.

Overview

3
3
years of professional experience

Work History

Professional Cleaner

Owner of TENAcious Cleaning, LLC
04.2022 - Current
  • Provided exceptional customer service while addressing specific cleaning requests from clients.
  • Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
  • Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
  • Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
  • Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
  • Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
  • Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
  • Emptied trashcans and transported waste to collection areas.
  • Maximized cleaning efficiency by using advanced equipment such as carpet extractors, floor buffers, and pressure washers to achieve impressive results.
  • Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items.
  • Prevented pest infestations by properly disposing of trash and maintaining a clean environment in both indoor and outdoor spaces.
  • Improved visual appeal of outdoor spaces by performing seasonal tasks such as raking leaves, shoveling snow, or power washing exteriors.
  • Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
  • Upheld safety standards by using appropriate personal protective equipment when handling hazardous materials or chemicals during cleanings.
  • Supported facility maintenance teams through thorough pre-and post-event cleanups at event venues, ensuring seamless transitions between events.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Operated buffers and burnishers to clean and polish floors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Education

High School Diploma -

Arthur Hill High School
Saginaw
04.2004

Skills

  • Strong work ethic
  • Self-motivation and initiative
  • Multitasking proficiency
  • Deep cleaning expertise
  • Professional appearance
  • Reliability and punctuality
  • Dusting and polishing know-how
  • Carpet cleaning proficiency
  • Pressure washing experience
  • Conflict resolution
  • Upholstery cleaning
  • Problem-solving capacity
  • Sanitization techniques
  • Interior and exterior cleaning
  • Housekeeping
  • Team collaboration
  • Cleaning and sanitizing
  • Physical stamina
  • Sweeping and mopping
  • Health and safety compliance
  • Disinfection practices
  • Customer service
  • Quality control
  • Laundry services
  • Crew management
  • Health and safety regulations
  • Complex Problem-solving
  • Quality assurance
  • Laundry
  • Supply inventory management
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Verbal and written communication
  • Basic maintenance
  • Record keeping
  • Upholstery maintenance
  • Polishing surfaces
  • Closet detailing
  • Commercial and residential cleaning
  • Safe cleaning with chemicals
  • Interior window washing
  • Restroom upkeep
  • Furniture rearrangement
  • Glass and window washing
  • Floor maintenance
  • Adaptable and flexible
  • New employee training
  • Safety standards and protocols
  • Flexible schedule
  • Communication and interpersonal skills
  • Trash collection and removal
  • Productivity and time management
  • Conscientious and Detail-oriented
  • Fixture cleaning and polishing
  • Checklists and recordkeeping
  • Restroom servicing
  • Decision-making
  • Special event preparation
  • Heavy lifting

Timeline

Professional Cleaner

Owner of TENAcious Cleaning, LLC
04.2022 - Current

High School Diploma -

Arthur Hill High School
Tena Caldwell