Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tena Casto

Ripley,WV

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

28
28
years of professional experience

Work History

Lead Teller

WesBanco
Sissonville, WV
08.2018 - 04.2025
  • Delivered exceptional service while managing diverse customer transactions, demonstrating extensive banking product knowledge.
  • Processed deposits, withdrawals, and loan payments with high accuracy and efficiency.
  • Supported other tellers by handling complex transactions and providing backup assistance as necessary.
  • Coordinated teller staff scheduling to maintain optimal coverage during all shifts.
  • Balanced daily cash in bank vault for efficient deposit and withdrawal operations.
  • Executed currency transactions with Federal Reserve Bank to ensure compliance and accuracy.
  • Compiled operational reports summarizing key performance indicators for management review.

Bank Teller

Premier Bank
Ripley, WV
01.2015 - 06.2017
  • Handled large sums of money with precision while ensuring high security standards.
  • Processed deposits, withdrawals, transfers, and loan payments efficiently and accurately.
  • Balanced teller drawers daily in accordance with established protocols.
  • Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
  • Replenished and balanced ATMs to maintain optimal cash levels.
  • Managed currency processing for deposit or shipment to Federal Reserve Bank.

Caregiver

Care4u Home Health Services
Charleston, WV
01.2011 - 10.2013
  • Facilitated daily living activities for elderly clients, including bathing, dressing, and grooming.
  • Ensured adherence to laws and standards regulating home health care and assisted living services.
  • Monitored patients for changes in physical, emotional, or behavioral conditions and injuries.
  • Developed safe living environments by coordinating with family and staff regarding client challenges.

Medical Office Receptionist

Dr. Donald G. King
Ripley, WV
10.2001 - 02.2003
  • Streamlined front office operations, enhancing customer service and appointment management efficiency.
  • Fostered professional relationships with colleagues, physicians, and vendors to support collaboration.
  • Scheduled and followed up on patient appointments while processing payments and maintaining files.
  • Provided patients with essential information on scheduling, office hours, billing, and insurance policies.
  • Assisted with check-in and check-out procedures for all incoming and outgoing patients.

Medical Receptionist

South Charleston Pediatrics
Charleston, WV
09.1998 - 02.2000
  • Checked patients in and out for appointments while collecting co-payments efficiently.
  • Scheduled appointments to optimize provider time and treatment room utilization.
  • Communicated professionally with physicians, nursing staff, technicians, and medical assistants.
  • Answered incoming calls, addressing inquiries from patients and other medical offices.

Medical Receptionist

Charleston Pediatric Group
Charleston, WV
08.1997 - 09.1998
  • Managed patient check-in and check-out processes while collecting co-payments.
  • Scheduled and followed up on patient appointments, ensuring accurate processing of payments.
  • Maintained organized patient files to support efficient record-keeping.
  • Collaborated with physicians, nursing staff, technicians, and medical assistants to complete daily tasks.
  • Responded to inquiries from patients and medical offices through effective communication.

Education

Some College (No Degree) -

Fairmont State College
Fairmont, WV

Skills

  • Goal-oriented approach
  • Punctuality and reliability
  • Account management
  • Prioritization of tasks
  • Interpersonal communication
  • Schedule coordination
  • Communication proficiency
  • Attention to detail
  • Customer service excellence
  • Operational reporting skills
  • Team collaboration and leadership

Timeline

Lead Teller

WesBanco
08.2018 - 04.2025

Bank Teller

Premier Bank
01.2015 - 06.2017

Caregiver

Care4u Home Health Services
01.2011 - 10.2013

Medical Office Receptionist

Dr. Donald G. King
10.2001 - 02.2003

Medical Receptionist

South Charleston Pediatrics
09.1998 - 02.2000

Medical Receptionist

Charleston Pediatric Group
08.1997 - 09.1998

Some College (No Degree) -

Fairmont State College

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