Tena Di Biase
Torrance,CA
Summary
At World Market and Marshalls, I've excelled as a Sales Associate/Cashier, enhancing customer satisfaction and loyalty through outstanding service and problem-solving skills. Demonstrated expertise in merchandise display and efficient cash handling, significantly contributing to a welcoming store environment. Skilled in teamwork and collaboration, I effectively managed high-stress situations, ensuring operational excellence and repeat business. Have received many customer compliments in store and from the corporate office. I also worked for Lucky's and Pavilions grocery store for almost 10 years in the past, so I have many years of retail experience. I also worked as an Account Executive for 10yrs for two other companies as well.
Overview
8
8
years of professional experience
Work History
Sales Associate/Cashier
Marshalls Department Store
10.2022 - Current
- Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Constantly engaging with new and repeat customers to effectively build rapport and lasting relationships.
- Handle many cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Manage many in store/online returns, exchanges, and refunds in accordance with store policy.
- Maintain calm demeanor and professionally manage issues in busy, high-stress situations.
- Prepare merchandise for sales floor by pricing or tagging.
- Help customers locate products and check store system for merchandise at other sites.
- Answer customer questions about sizing, accessories, and merchandise care.
- Rotate stock and restock shelves to maintain product availability and store appearance.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Help to solve customer challenges by offering relevant products and services.
- Assess customer needs and utilize suggestive selling techniques to drive sales.
- Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimize wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Develop new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contribute to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participate in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolve customer complaints with patience and understanding, restoring customer confidence.
- Contribute to positive shopping environment by maintaining organized and welcoming store appearance.
- Manage efficient cash register operations.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintain up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate/Cashier
World Market
11.2016 - Current
- Engage with customers to build rapport and loyalty.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handle many cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Manage many in store/online returns, exchanges, and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepare merchandise for sales floor by pricing or tagging. Shop for and process online orders for customers.
- Help customers locate products and check store system for merchandise at other sites.
- Rotate and restock shelves to maintain product availability and store appearance.
- Lift and move furniture in and out of customer's vehicles. Use a conveyor belt machine, moving skates, four wheelers, flat bed pushers, and pallet jacks.
Education
Real Estate
El Camino College
Torrance, CAHigh School Diploma - General/Art
West High School
Torrance, CAGraphic Design
SCROC/So. Ca. Rec. Occupational Center
Torrance, CASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Outgoing Personality
- Merchandising knowledge
- Upselling
- Merchandise Display
- Forklift Certified
Timeline
Sales Associate/Cashier
Marshalls Department Store
10.2022 - Current
Sales Associate/Cashier
World Market
11.2016 - Current
Real Estate
El Camino College
High School Diploma - General/Art
West High School
Graphic Design
SCROC/So. Ca. Rec. Occupational Center
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