Tena Doran
Salt Lake City
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Proficient in best practices, regulatory requirements and industry operations. Excellent customer relations aptitude and customer service ethic
Overview
29
29
years of professional experience
Work History
Manager-Appeal Officer
Utah Valley University
05.2006 - Current
- Managed day-to-day operations, working efficiently and productively with all team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Established team priorities, maintained schedules and monitored performance.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Office Manager
Wrights Transmissions
01.1995 - 04.2006
- Created, maintained and updated filing systems for paper and electronic documents.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee records and productivity and submitted evaluation reports.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Education
No Degree - General Ed
Utah Valley University
Orem, UTSkills
- Task Delegation
- Goal Setting
- Performance Evaluations
- Staff Development
- Project Planning
- Managing Operations and Efficiency
- Customer Relationship Management
- Complex Problem-Solving
- Professional and Courteous
Timeline
Manager-Appeal Officer
Utah Valley University
05.2006 - Current
Office Manager
Wrights Transmissions
01.1995 - 04.2006
No Degree - General Ed
Utah Valley University