Results-driven professional with extensive experience in human resources, adept in software management and employee training. Proven track record of enhancing organizational efficiency through strategic HR initiatives and innovative software solutions. Skilled in developing and implementing training programs, with strong leadership skills, communication, and building a team environment.
Overview
34
34
years of professional experience
Work History
Human Resources | System Analyst
Whitfield County Schools
10.2011 - Current
Member of the Strategic Planning Committee, contributing to the development of a comprehensive five-year plan. Oversees Georgia State Reporting of all personnel, directly influencing district funding from the State. Manages the HR and Finance systems, ensuring accurate substitute payroll processing and maintaining professional learning data. Handles Worker's Compensation and provides assistance across all areas of Human Resources and Finance.
Implementation Project Manager
Teleflora Technologies/Division of The Wonderful Company
05.1991 - 01.2011
Managed the configuration and training of software and hardware solutions tailored to the operational needs of florists across the United States and Canada. This role demanded a high level of accuracy, strong communication skills, and the ability to make quick, independent decisions. With over 90% of tasks performed independently, I consistently delivered efficient, reliable support while adapting to a wide range of client environments and technical challenges.
Collaborated with the Quality Assurance Coordinator to design and test innovative software solutions, ensuring the release of high-quality updates and new products. Spearheaded the development of a robust training program for Installation Specialists, which enhanced teaching skills and reduced the tech support call ratio.
Education
Associates Degree -
Arkansas State University
Jonesboro, Arkansas
05.1991
Skills
Leadership: Team building, Strategic Planning, and Process development
Strong relationship-building skills
Effective issue resolution
Letter of Interest
I am writing to express my interest in the HR Generalist position with Shaw Industries. I have honed my skills over the years in leadership, interpersonal communication, team building, and technology, which align well with this position. I hope to have the opportunity to learn more about this position.
Timeline
Human Resources | System Analyst
Whitfield County Schools
10.2011 - Current
Implementation Project Manager
Teleflora Technologies/Division of The Wonderful Company