Tena Gedlegiorigis
Aurora
Summary
With over 8 years of experience in customer service, cash handling, and sales, I bring a wealth of knowledge and expertise to any role. Strong relationship building skills, organization abilities, and attention to detail consistently lead to positive outcomes for both customers and the company. Proficiency in call center operations and bilingual capabilities further enhance ability to effectively communicate with a diverse range of individuals. Complemented by educational background in Business Management, well-equipped to contribute to the success of any organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hudson News
12.2023 - 03.2025
- Greeting customers and asking if they need help
- Offering product and service for customers
- Help customers with a choice of products to meet their needs
- Resolve customer complaints
- Manage transactions with customers
- Scan products and ensure accurate pricing
- Taking cash, credit and debit payments
- Assist the supervisor with store closing procedures
Teller
Bellco Credit Union
10.2022 - 09.2023
- Teaching members company products and services so they can afford life
- Process cash advance transactions helping members to meet their needs
- Order member checks
- Issue official checks
- Process loan payments
- Transfer funds between accounts
- Assist with branch balancing, branch operations and ATM balancing
- Process money orders
- Accurately enter and complete transactions
Customer Service Representative
Spplus Parking
02.2020 - 05.2022
- Assisting customers and employees as needed
- Providing information of new company procedures to customers and employes
- Assisting customers with lost tickets
- Assisting customers with insufficient funds based on company policy
- Supervision and coordination of scheduling of all shift cashiers
- Ensuring that an appropriate number of exit lanes are always open as required by the city and the current conditions
- Responsible for care of cashier terminals including monitoring supplies and reporting equipment malfunctions
- Responsible for verification of specific transactions required (abnormal, not documented, etc.)
- Responsible for review of contractor’s supervisor and cashier policies and procedures
Customer Service Representative
Airport Baggage Center DIA
09.2016 - 02.2020
- Greet each customer warmly and respond to customer inquiries in a timely manner
- Process transactions accurately and balance cash drawers with close attention to detail
- Offer, promote, and suggest items to increase sales revenue
- Entrusted with ensuring the cash till is balanced daily
Teller
Canvas Credit Union
03.2019 - 10.2019
- Provides account services to members by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, answering questions in person or on telephone; referring to product and service
- Maintains members’ confidence and protects canvas operations by keeping information confidential
- Reconciles cash drawer by proving cash transactions, turning in excess cash and mutilated currency to head teller
- Complies with bank operations and security procedures by participating in all dualcontrol functions
- Contributes to team effort by accomplishing related results as needed
Sales Associate
Avila Retail
03.2017 - 08.2017
- Processed cash, credit card and check payments with a high attention to detail
- Managed returns and exchanges, demonstrated ability to comply with policies and procedures
- Demonstrated strong product knowledge, providing outstanding customer service
- Consistently met and exceeded sales and service goals
Customer Service Agent
Commercial Bank of Ethiopia
07.2012 - 02.2016
- Provided accurate and efficient service to customers when processing transactions
- Working knowledge of bank products and services, policy, procedure, and regulations
- Asked open ended questions to uncover needs, positioned products and services and referred clients to the appropriate resource
- Consistently balanced teller drawer at the end of the shift, demonstrating organizational skills and attention to detail
Education
Diploma - Business Management
Bahir Dar University
Skills
- Customer service
- Cash handling
- Time management skills
- Patience and empathy
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Attention to detail
Certification
CPR Certificate
Timeline
Customer Service Representative
Hudson News
12.2023 - 03.2025
Teller
Bellco Credit Union
10.2022 - 09.2023
Customer Service Representative
Spplus Parking
02.2020 - 05.2022
Teller
Canvas Credit Union
03.2019 - 10.2019
Sales Associate
Avila Retail
03.2017 - 08.2017
Customer Service Representative
Airport Baggage Center DIA
09.2016 - 02.2020
Customer Service Agent
Commercial Bank of Ethiopia
07.2012 - 02.2016
Diploma - Business Management
Bahir Dar University
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