Summary
Work History
Education
Skills
Timeline
Generic

Tena Hovey

Lakewood Ranch,FL

Summary

Dynamic small business owner with a proven track record at Mineral City Speedway, excelling in customer relations and operations management. Achieved financial growth through strategic planning and enhanced client satisfaction by fostering strong relationships. Skilled in relationship building and communication, delivering exceptional service that drove repeat business and referrals.

Work History

Owner

Mineral City Speedway
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Cosmetologist

Hairitage Salon
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.

Education

Licensed Cosmetologist - Cosmetologist

La’James
Fort Dodge, IA

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management

Timeline

Owner

Mineral City Speedway

Cosmetologist

Hairitage Salon

Licensed Cosmetologist - Cosmetologist

La’James