Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Tena Hunley

Hazel Green,KY

Summary

Reliable Store Manager with 28 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Store Manager

Buck Mart Exxon
Staffordsville, KY
09.2022 - Current
  • Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Responding quickly to emergency situations involving hazardous materials or spills.
  • Delegated work to staff, setting priorities and goals.
  • Monitoring gas prices to ensure they remain competitive in the market.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
  • Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
  • Managing financial transactions such as deposits, refunds, credits.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
  • Implementing security measures such as surveillance cameras or alarm systems when necessary.
  • Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
  • Preparing reports on sales, profits, losses, expenses, and other business activity data.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
  • Approving purchase orders for supplies required by the gas station's operations.
  • Leveraged Red River Software skills to input and compile data gathered from various sources.
  • Completed day-to-day duties accurately and efficiently.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Reviewed timesheets for accuracy before submitting them to accounting department.

Restaurant Manager

Faris Family McDonalds
West Liberty And Salyersville, KY
08.2020 - 09.2022
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Established policies for cash handling procedures to maximize security measures.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Optimized profits by controlling food, beverage and labor costs.
  • Updated computer systems with new pricing and daily food specials.
  • Distributed food to service staff for prompt delivery to customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Complied with health and sanitation regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.

Restaurant Manager and Supervisor

McDonalds of East Kentucky
West Liberty, Salyersville, Sandy Hook, KY
03.1997 - 08.2020
  • Enforced company policies regarding employee performance expectations and disciplinary action when necessary.
  • Created work schedules for staff members according to business volume.
  • Managed budgeting activities related to staffing costs, overhead expenses.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Resolved customer complaints in a professional manner.
  • Managed accounts payable, accounts receivable and payroll.
  • Optimized profits by controlling food, paper, operating supplies and labor costs.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained accurate records of employee attendance and payroll information.

Education

University Studies

Morehead State University
Morehead, KY

Skills

  • Retail Inventory Management
  • Talent Recruitment
  • Team Development
  • Customer Focused
  • Driven
  • Trustworthy
  • Honest
  • POS Systems
  • Employee Training
  • Operational Budgeting
  • Multitasking and Organization
  • Vendor Management
  • Staff Supervision
  • Customer Service
  • Money Management
  • Problem-Solving
  • Budgeting and Cost Control
  • Security System Monitoring

Accomplishments

  • Member of BRIGHT Class of 2020

Certification

  • ServSafe Dual Role Instuctor and Proctor

Affiliations

Youth Group Leader at my church

Timeline

Store Manager

Buck Mart Exxon
09.2022 - Current

Restaurant Manager

Faris Family McDonalds
08.2020 - 09.2022

Restaurant Manager and Supervisor

McDonalds of East Kentucky
03.1997 - 08.2020

University Studies

Morehead State University
  • ServSafe Dual Role Instuctor and Proctor
Tena Hunley