Tena Jeffries
Glendale,AZ
Summary
Team Leader with expertise in performance monitoring, employee training, and process enhancement. Proven track record in streamlining operations and improving team effectiveness to achieve exceptional customer service. Skilled in developing strong teams through proactive training and effective issue management, consistently delivering high-quality products within tight deadlines.
Overview
6
6
years of professional experience
Work History
Team Leader Manager
Walmart
Surprise, Arizona
04.2020 - Current
- Streamlined daily operations to enhance workflow and service quality.
- Trained new employees on company policies and customer service standards.
- Resolved customer inquiries and complaints to improve shopping experience.
- Monitored team performance, providing constructive feedback for continuous improvement.
- Assigned and tracked daily tasks for team members to ensure accountability.
- Organized team meetings for progress updates and discussion of challenges.
- Identified skillset improvement opportunities within the team.
- Facilitated effective communication between senior management and staff.
Education
Moon Valley High School
Phoenix, AZ05-1990
Skills
- Team management and task delegation
- Performance monitoring and process improvement
- Customer service and employee training
Timeline
Team Leader Manager
Walmart
04.2020 - Current
Moon Valley High School