Tena Parish

Oakley,CA

Summary

Successful customer service manager with 30+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Overview

years of professional experience

Work History

Owner/Operator

TLCakes/Cakes By Tena

Brentwood/Oakley, CA

11.2007 - Current

Effectively handled daily multi-tasking responsibilities (opening store, customer service, baking, decorating, phone calls, deliveries, order writing and closing store).
Managed over 50 customer calls per day.
Maintain weekly scheduling, bi-weekly payroll, monthly taxes and invoice payments.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Conducted target market research to scope out industry competition and identify advantageous trends.
Developed key operational initiatives to drive and maintain substantial business growth.
Trained and motivated 10+ employees to perform daily business functions, including customer service and quality control.

Manager/Assistant Manager

Safeway

Brentwood, CA

05.2004 - 10.2007

Assisted in supervising and training up to ten employees in food preparation, assembly and presentation, and superior customer service and safety activities.
Updated and maintained food, equipment, and supply inventory.
Assisted with timely stock ordering from suppliers.
Answered all customer related inquiries.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Bakery Manager

Safeway

Walnut Creek, CA

04.2000 - 05.2004

Effectively managed and trained department employees by using cutting edge leadership skills.
Maintained and reported monthly inventories as wells as handling accurate and efficient product ordering.
Provided superior customer service to customers.
Established excellent safety and sanitation procedures.
Managed all baking operations professionally and handled all problems confidently.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

GED -

Mt. Diablo High School, Concord, CA

Skills

Effective leader
Professional telephone demeanor
Good listening skills
Excellent communication/ written skills
Customer Relations
Consulting
Inventory management

Product development
Employee scheduling
Outstanding leadership and customer service skills
Knowledge of Microsoft Word, Excel and Internet
Build and maintain Website
Coaching and mentoring

Timeline

Owner/Operator - TLCakes/Cakes By Tena

11.2007 - Current

Manager/Assistant Manager - Safeway

05.2004 - 10.2007

Bakery Manager - Safeway