Hi, I’m
Amanda Schneider
Janesville,Wisconsin
Summary
Driven to Succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
Work History
Best Buy
Small Package Delivery
08.2016 - 11.2022
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Lifted, lowered, and carried packages typically weighing Number pounds throughout regular course of delivery.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated light trucks to deliver loads as far as 30 miles from home location.
Best Buy
Asset Protection Specialist
08.2016 - 09.2020
Job overview
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Built professional relationships with local law enforcement and other related organizations.
- Checked CCTV for evidence of shoplifting.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Kept patrons and employees safe and from criminal activity.
Best Buy
Customer Service Specialist
08.2016 - 08.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Developed customer service improvement initiatives to decrease customer wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Pizza Hut
Pizza Delivery Driver
Job overview
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
Education
Evansville High SchoolEvansville, WI
Diploma
Skills
- Customer Deliveries
- Delivery Schedule Development
- Service Delivery
- Stocking and Replenishing
- Brand Loyalty
- Shipment Processing
- Providing Feedback
- Providing Change
- Vehicle Maintenance
- Client Rapport-Building
- Plan Routes
- Verifying Deliveries
- Cash Counting
- Information Updates
- Safe Driving
- Complex Problem-Solving
- Customer Service
- Merchandise Stocking and Replenishing
- Manage Orders
- Industry Best Practices
- Operational Efficiency
- Credit Verification
- Electronic Systems
- Loss Prevention Goals Monitoring
- Credit Card Applications
- Accurate Cash Handling
Timeline
Small Package Delivery
Best Buy
08.2016 - 11.2022
Asset Protection Specialist
Best Buy
08.2016 - 09.2020
Customer Service Specialist
Best Buy
08.2016 - 08.2018
Pizza Delivery Driver
Pizza Hut
Evansville High School
Diploma