Tenae Simmons
Hyattsville
Summary
Dynamic, results-oriented professional with over 10 years of experience in case management, leadership, and client engagement across various industries. A Certified Psych Data Analyst with a robust background in psychology, expertise includes guiding individuals and teams to navigate challenges, foster growth, and achieve significant outcomes. Proven track record in business leadership includes steering organizations through strategic decision-making, optimizing performance, and cultivating a positive workplace culture. Committed to leveraging data-driven insights to shape organizational strategies, enhance employee engagement, and elevate productivity while nurturing resilient, high-performing teams for enduring success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Agency Supervisor
Beatrice Loving Heart
07.2025 - Current
- Oversee agency operations by supervising Case Managers and Support Planners responsible for coordinating services for individuals living in the community.
- Ensure clients receive the necessary supports to maintain stability, independence, and quality of life.
- Review and approve Plans of Service (POS) to ensure alignment with client needs, clinical recommendations, and program guidelines.
- Oversee coordination of services, including in-home aides, transportation, PT/OT/Speech therapy, behavioral supports, and community-based resources.
- Conduct compliance checks to ensure documentation accuracy, timeliness, and adherence to state and waiver program standards.
- Serve as the primary escalation point for complex cases requiring clinical collaboration, crisis prevention, or multidisciplinary intervention.
- Provide training, mentorship, and performance oversight for Case Managers and Support Planners to strengthen team effectiveness and service delivery.
- Facilitate communication with families, providers, and state representatives to ensure continuity of care and positive client outcomes.
- Monitor caseload trends, service utilization, and barriers to identify opportunities for operational improvement and program development.
Escalations Supervisor
Public Partnerships LLC
04.2025 - 06.2025
- Oversee the Escalations Department while supervising remote agents in the resolution of complex payroll and program-related issues across various state-supported services.
- Serve as the primary escalation point for time-sensitive concerns requiring cross-functional collaboration and urgent triage.
- Provide strategic oversight on emergency payroll cases, ensuring accuracy, timeliness, and compliance with federal and state wage regulations.
- Supervise agent performance through data analytics, live case review, and adherence to quality standards within Salesforce and Verint systems.
- Conduct monthly one-on-one coaching and team meetings to improve agent outcomes, boost morale, and drive mission-centered service delivery.
- Collaborate with executive leadership to refine escalation workflows, implement policy updates, and streamline communication with families and caregivers.
- Create and maintain standard operating procedures, training scripts, and escalation tagging systems to promote consistency and clarity across the department.
- Advocate for workforce development by mentoring new hires, providing crisis-resolution support, and tracking individual performance trends for continuous improvement.
B.O.P Case Manager
Reynolds & Associates
08.2024 - 02.2025
- Oversee and manage a caseload of inmates, ensuring their needs are met while incarcerated.
- Develop and implement personalized treatment and rehabilitation plans for inmates based on assessments of their needs and risk factors.
- Coordinate and facilitate inmate participation in educational, vocational, and therapeutic programs aimed at rehabilitation and reintegration into society.
- Track and document inmate progress, ensuring compliance with assigned programs and updating treatment plans as necessary.
- Assist inmates with pre-release planning, including securing housing, employment opportunities, and community support upon release.
- Act as a liaison between inmates and prison administration, ensuring inmate concerns are addressed and advocating for appropriate resources and services.
- Conduct risk assessments to determine security level, release readiness, and specific needs of inmates.
- Participate in disciplinary hearings and assist in managing behavioral issues, ensuring inmates follow institutional rules and policies.
- Work with correctional officers, psychologists, counselors, and other professionals to ensure comprehensive inmate care.
- Facilitate communication between inmates and their families, providing updates and support when necessary.
- Maintain accurate and detailed records of inmate behavior, progress, and any interventions, ensuring compliance with prison regulations and policies.
- Ensure all case management practices comply with federal guidelines, policies, and procedures established by the Bureau of Prisons.
Supervisor Case Management
Fidelis Care NY
11.2013 - 10.2024
- Drive the organization's strategic patient relations objectives and lead the day-to-day execution of cross-channel healthcare management, personally facilitating the execution of vendor relation engagement.
- Supervise, mentor and develop a team of 9 patient care coordinators.
- Manage escalated patient related engagement calls flagged by patient care coordinators.
- Lead the validation of information and development of messaging for a range of patient relation communications.
- Proficient knowledge of the Managed Long Term Care product exclusive, but not limited to, 24 hour Live-In and 12 x 12 split shift members.
- Train team members on comprehensive benefits of the program.
- Work closely with Nurse Care Managers to facilitate coordination of care.
- Engage with and lead relationships with multiple vendors within the MLTC community facilitating various authorizations to drive business.
- Lead monthly team calls with staff to ensure optimal care is being provided to members or any new needs can be addressed to facilitate members' care.
- Process changes or budget related authorizations for vendor agencies to be paid within approved timeframe.
- Facilitate Hospital and Nursing Home discharges.
- Provide comprehensive campaign project management including contract monitoring, arrangement of team meetings, creation and maintenance of work schedules, and provision of feedback regarding results, quality, and project deliverables with contractors and other collaborative partners.
- Enhance the efficiency and quality of communications with agency.
Education
Associate in Arts (A.A.) - Liberal Arts
Southern New Hampshire University
Manchester, NH, USBachelor of Arts (B.A.) - Psychology
Southern New Hampshire University
Manchester, NH, USSkills
- Effective communication
- Strategic leadership
- Effective decision-making under stress
- Strategic program execution
- Client case management
- Public Speaking
- Analytical report development
- Social media management
- Professional writing
- Proficient in conflict management
Certification
- Professional Life Coach
- Psychology Data Analyst
Timeline
Agency Supervisor
Beatrice Loving Heart
07.2025 - Current
Escalations Supervisor
Public Partnerships LLC
04.2025 - 06.2025
B.O.P Case Manager
Reynolds & Associates
08.2024 - 02.2025
Supervisor Case Management
Fidelis Care NY
11.2013 - 10.2024
Bachelor of Arts (B.A.) - Psychology
Southern New Hampshire University
Associate in Arts (A.A.) - Liberal Arts
Southern New Hampshire University
Awards
National Honor Roll Society