MS Office Suite
Hi, I’m
Tenaea Thomas
Baltimore,MD
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
12
years of professional experience
2
Certification
2
Languages
Work History
Department of Labor, Baltimore, MD
Panel Secretary
2018.01 - Current (6 years & 8 months)
Job overview
- Schedule and attend 10+ panel argument hearings and notify 20+ consumers, contractors, and attorneys by certified mail of the decisions of the Commission panel
- Schedule court reporter for hearings
- Prepare and monitor 10+ agendas for the Maryland Home Improvement Commission Panel meetings; distribute agendas to Commission members and appropriate Assistant Attorneys General
- Compile and prepare 10+ Proposed and Final Orders of the Commission, Charge Letter notices regarding the Uninsured Employer’s Fund Board with license suspension requests
- Compose affidavits for Attorney Generals’ Office; assist with the issuance of civil citations and all related correspondence
- Monitor and process 20+ Guaranty Fund awards to consumers.
Department of Labor, Baltimore, MD
Administrative Specialist I
2017.01 - 2018.01 (1 year)
Job overview
- Assist with public program relationships for the department via 20+ phone calls and emails with over 300 organizations and businesses; Prepare materials for workshop facilitators and participants for 3 Labor and Industry monthly events; prepare and send mail
- Monitor security camera and maintain publication library, manage leaders calendars; Handle the front receptionist desk; answer various inquiries regarding Occupational Safety and Health
- Maintain digital media for the Outreach department during high volume periods utilizing Constant Contact and EventBrite; maintain database of 10,000 seminar participants within MS Access and MS Excel
- Conduct research during high volume periods for Outreach Coordinator, Legislative Director and Regulatory Director.
Department of Labor, Baltimore, MD
Administrative Specialist I
2017.01 - 2018.01 (1 year)
Job overview
- Maintain Operations case files in MOSH Database and OSHA Information System (OIS) Database; write and mail 20 collection letters
- Assist with cases in Central Collection Unit (CCU); prepare cases for formal hearings
- Handle the front receptionist desk; answer various inquiries regarding Occupational Safety and Health.
Proper Staffing, Baltimore, MD
Customer Service Representative- Call Center
2016.01 - 2017.01 (1 year)
Job overview
- Responded to customer phone inquiries regarding 2016 Presidential Primary and General Election voting procedures (registration, absentee ballots, cancellation, address change) and polling places
- Counsel the public regarding voter information and health insurance coverage; Conduct 200+ customer satisfaction surveys regarding providers, medication, etc
- For Magellan, CareFirst, Western Health Advantage insurance companies.
Baltimore City State Board of Elections, Baltimore, MD
Election Administrative Assistant
2012.01 - 2015.01 (3 years)
Job overview
- Implement laws and regulations necessary to process voter registrations and served as a liaison to other divisional areas of the Baltimore City Board of Elections as needed
- Received, entered, and accounted for all monies received by the Board of Elections for maps and other fees
- Reviewed applications to ensure that Election Judges meet the minimum qualifications and assist election judges with new-hire orientation process for Presidential and Gubernatorial Elections.
Education
University of Maryland Global Campus
Master’s Degree in Management
Spelman College
Bachelor’s Degree in Political Science
Skills
- Appointment Scheduling
- Customer Service
- Database Management
- Calendar Management
- Office Administration
- Letter writing
- Mail distribution
- Minute Taking
- Verbal and written communication
- File Management
- Database Maintenance
- Document Preparation
- Confidentiality understanding
- Administrative Support
- Recordkeeping
- Data Entry
- Cross-Functional Communication
- Filing experience
- Office staff leadership
Certification
- Google Suite
- Leadership and Management
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPaid sick leaveHealthcare benefits4-day work weekPaid time off401k matchWork from home optionPersonal development programsWork-life balanceSoftware
MS Excel
MS Word
Google Suite
Social Media
Timeline
Panel Secretary
Department of Labor
2018.01 - Current (6 years & 8 months)
Administrative Specialist I
Department of Labor
2017.01 - 2018.01 (1 year)
Administrative Specialist I
Department of Labor
2017.01 - 2018.01 (1 year)
Customer Service Representative- Call Center
Proper Staffing
2016.01 - 2017.01 (1 year)
Election Administrative Assistant
Baltimore City State Board of Elections
2012.01 - 2015.01 (3 years)
University of Maryland Global Campus
Master’s Degree in Management
Spelman College
Bachelor’s Degree in Political Science
- Google Suite
- Leadership and Management
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