Tenaje Sam
Tacoma,United States
Summary
Knowledgeable Case Manager experienced in coordinating care for veteran individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Invested to forming trusting relationships and advocating for best interests of clients. Expertise in Outreach,Enrollment and Job Placement, Program Recordkeeping. Respectful and compassionate professional offering 10-year background serving community by providing guidance for clients in need.
Overview
14
14
years of professional experience
Work History
Veterans Case Management
Goodwill Inc
08.2010 - Current
- Provided comprehensive support to veterans during their transition from military to civilian life, resulting in successful reintegration.
- Connected veterans with essential services such as healthcare, housing, and employment opportunities, improving their quality of life.
- Organized workshops and seminars on topics relevant to veterans, promoting awareness of available resources and fostering community engagement.
- Conducted thorough assessments of veterans'' needs, allowing for targeted interventions and efficient resource allocation.
- Managed caseloads efficiently while maintaining a high level of personalized attention for each client''s unique circumstances.
- Developed strong relationships with local employers to create job opportunities specifically tailored to the skills and experience of veteran clients.
- Maintained detailed records on individual cases in compliance with privacy regulations and agency guidelines, ensuring accurate documentation at all times.
- Provided crisis intervention services when necessary, connecting veterans with immediate help and support during difficult times.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Maintained up-to-date knowledge of community resources through ongoing professional development and networking activities.
- Assisted clients in setting achievable goals while fostering personal responsibility for progress towards selfsufficiency.
- Accurately completes and updates Department of Commerce (COM), Independent Development Plans (IDP), Career plans, and all case notes and activity updates for each assigned participant in the Community Jobs and other WorkFirst programs.
- Provides onboarding support and training related to program requirements and work-site expectations.
- Manages a caseload of enrolled participants placed at various work sites within the community and coordinates with work-site supervisors to monitor their progress.
- Ensures time records are accurate and completed in a timely manner so participants are compensated and credited for work performed.
- Coordinates schooling, support services, and other stacked activities with outside agencies to maximize the participant’s success and opportunity to continue in the program.
- Ensures participant is knowledgeable and has access to adjunct services offered through Goodwill, such as job skills training.
- Provides administrative staff with statistical information and data to support program goals.
- Attends regularly scheduled staff meetings to ensure coordination of services with other Goodwill programs and community partners.
Education
Associate of Arts - Business Management
The Evergreen State College
Olympia, WA06.2026
High School Diploma -
Pierce College
Puyallup, WA06.2008
Skills
- Financial Planning
- Needs Assessment
- Veteran Advocacy
- Education Guidance
- Housing Assistance
- Medical Coordination
- Social Research
- Progress Monitoring
- Experience working with low-income communities and communities of color
- Strong interpersonal and communication skills
- Understanding of vocational training programs and education systems
- Ability to identify and address barriers to education and employment
Timeline
Veterans Case Management
Goodwill Inc
08.2010 - Current
Associate of Arts - Business Management
The Evergreen State College
High School Diploma -
Pierce College
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