Summary
Overview
Work History
Education
Skills
Timeline
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Tenamarie Carter

Eureka,CA

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Dependable Customer Service Supervisor proficient in team and operational leadership. Enthusiastic about supporting business success.

Overview

18
18
years of professional experience

Work History

Customer Service Supervisor

United State Postal Service
Eureka, CA
09.2017 - 01.2022
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Fielded customer questions and complaints and rectified issues.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Supervised delivery staff and general productivity.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Engaged customers to discuss business needs and explore opportunities to increase sales.
  • Coordinated efficient routes and schedules for 60 driver team.
  • Scheduled regular equipment and fleet maintenance.
  • Conducted research to address shipping errors and packaging mistakes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Assisted Living Manager

Fryes Care Home
Eureka, CA
04.2004 - 09.2017
  • Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Led, directed and motivated others to innovate and excel.
  • Recruited, hired and trained all staff, providing direct supervision.
  • Direct day-to-day administrative and operational functions for 60 bed facility, providing guidance and leadership to over 30 employees across more than 3 departments.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare providers well-informed.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting relationship.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Education

High School Diploma -

Humboldt Bay High School
Eureka, CA

Skills

  • Workflow Management
  • Time Management
  • Corrective Actions
  • Report Preparation and Analysis
  • Office Management
  • Work Prioritization
  • Maintaining Clean Work Areas
  • Continuous Improvements
  • Policy Enforcement
  • Issue Resolution
  • Verbal and Written Communication
  • Performance Evaluations
  • Investigation Support
  • Professional Phone Etiquette
  • Friendly and Relatable

Timeline

Customer Service Supervisor

United State Postal Service
09.2017 - 01.2022

Assisted Living Manager

Fryes Care Home
04.2004 - 09.2017

High School Diploma -

Humboldt Bay High School

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Tenamarie Carter