TENASHA HUSSEY
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Travel Agent
Inteletravel
Atlanta, GA
01.2020 - Current
- Independent Travel Agent
- Maintain operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arrange travel accommodations for groups, couples, executives and special needs clients.
- Organize memorable and exquisite travel itineraries and vacations for all types clients,
- Maintain currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Provide exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Scheduling Coordinator
Dermatology Associates Of Atlanta
Atlanta, GA
11.2019 - Current
- Manages schedules for 5 Physicians and 3 PA’s.
- Receives 2000-4000 calls weekly in call center setting.
- Provides professional support to patients and clinical staff.
- Resolves over 150 patient service requests daily.
- Addressed all patient questions and issues completely and efficiently.
- Provided phone and clerical assistance to front office staff as required.
- Software Used in Position: Nextech, Microsoft Outlook, AllScripts.
Assistant Cheerleading Coach
Fulton County Schools
Atlanta, GA
06.2016 - 05.2020
- Coached as a Community Coach part time for Junior Varsity & Varsity Squads with over 30 participants.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Cultivated community and media relations through social media and other communication channels to support program.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Served not only as coach but also mentor to provide direction, encouragement and motivation to prepare cheerleaders for life outside of cheerleading.
Legal Secretary
MORGAN & MORGAN LAW FIRM
ATLANTA, GA
02.2016 - 11.2019
- Provided high secretarial and administrative support to litigation lawyer and three Paralegals/Case Managers.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled and coordinated meetings between legal teams and clients.
- Requested medical bills and records, police reports, dispositions, conducted follow ups, drafted, managed, mailed /faxed correspondence to clients, witnesses, and court officials.
Assistant Manager/Sr Customer Service Associate
MEN'S WEARHOUSE
Alpharetta, GA
01.2012 - 02.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Trained team members on tuxedo and retail product knowledge and ordering procedures as well as proper measuring.
- In our busy season, assisted with making minor alterations, measured & fitted customers for tuxedo rentals and suits.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Marketed the store tuxedo rental business through participation in bridal & high school fashion shows.
Onsite Specialist/Document Imaging Specialist/Clinical Operations
ALTEGRA HEALTH
ALPHARETTA, GA
11.2013 - 06.2015
- Scheduled onsite visits for Field Reviewers to retrieve medical record requests on behalf of different health plans, while being HIPAA compliant.
- Confirmed projects and verified proper configuration for all projects loaded into the system.
- Documented visit completion & uploaded and updated medical charts.
- Interacted and collaborated with cross-functional teams to determine user requirements.
- Utilized available remote access tools to resolve both internal and external customer support requests.
Receptionist
ACCURATE TAX SERVICES
DECATUR, GA
11.2013 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled administrative and clerical aspects of preparing and filing of all federal, state and local income tax returns, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
- Scanned client documents and handled personal information.
- Received payment and recorded receipts for services.
- Scheduled appointments, communicated with clients and maintained and updated appointment calendars.
- Managed multiple tasks and met time-sensitive deadlines.
Night Auditor/Front Desk Service Representative
LAQUINTA INN & SUITES
RALEIGH, NC
01.2010 - 12.2011
- Processed guest registrations, including collecting payment and completed shift reports.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Prepared for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Recorded guest comments or complaints, referring customers to managers as necessary.
Customer Service Representative/Benefit Specialist
LOCKHEED MARTIN
CARY, NC
07.2007 - 04.2010
- Cross trained in different departments such as payroll, technical support, and health insurance, benefits and enrollment
- Provided customers with information to address inquiries regarding health insurance services and benefits.
- Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Resolved problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Education
Bachelor of Science - Criminal Justice
NORTH CAROLINA CENTRAL UNIVERSITY
06.2007
High School Diploma -
TARBORO HIGH
05.2003
Skills
- Quality Assurance
- Coaching and Mentoring
- Schedule Coordination
- Team Management and Supervision
- Handling Customer Complaints
- Decision Making
- Cross-Functional Collaboration
- Verbal and Written Communication
- Data Entry
- Managing Schedules
- Travel Coordination
- Attention to Detail
- Relationship Building
- Reservations Booking
Timeline
Travel Agent
Inteletravel
01.2020 - Current
Scheduling Coordinator
Dermatology Associates Of Atlanta
11.2019 - Current
Assistant Cheerleading Coach
Fulton County Schools
06.2016 - 05.2020
Legal Secretary
MORGAN & MORGAN LAW FIRM
02.2016 - 11.2019
Onsite Specialist/Document Imaging Specialist/Clinical Operations
ALTEGRA HEALTH
11.2013 - 06.2015
Receptionist
ACCURATE TAX SERVICES
11.2013 - 04.2015
Assistant Manager/Sr Customer Service Associate
MEN'S WEARHOUSE
01.2012 - 02.2016
Night Auditor/Front Desk Service Representative
LAQUINTA INN & SUITES
01.2010 - 12.2011
Customer Service Representative/Benefit Specialist
LOCKHEED MARTIN
07.2007 - 04.2010
Bachelor of Science - Criminal Justice
NORTH CAROLINA CENTRAL UNIVERSITY
High School Diploma -
TARBORO HIGH
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