Tenaya Christon

Letter Carrier

United States Postal Service, USPS

11.2006 - 04.2021

Delivered mail efficiently, ensuring timely service to residential and commercial customers.
Managed sorting and organizing of mail to enhance workflow and reduce delays.
Adapted routes based on traffic patterns and weather conditions to maintain delivery schedules.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Operated delivery vehicles safely, adhering to all traffic regulations and USPS policies.
Maintained accurate records of deliveries, ensuring compliance with USPS standards.
Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
Sorted and cased Number+ pieces of mail each day with high accuracy.
Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
Explained mail regulations, policies or procedures to postal customers.
Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Handled mail and packages with care to prevent damage during delivery.
Adhered to all postal regulations and guidelines, ensuring compliance with federal laws and maintaining the integrity of the mail system.