Summary
Overview
Work History
Education
Skills
Timeline
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Tenaya Howard

Lithonia,GA

Summary

To gain employment that will broaden skills and open new career opportunities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Service Manager

Mavis Tire
06.2022 - 07.2023
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained records of service transactions and customer feedback for future reference.
  • Monitored inventory levels and placed orders to replenish stock.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Automotive Technician

Walmart
11.2019 - 10.2021
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Helped customers locate Items
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Stock and restocked merchandise
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Cashier

McDonald's
05.2017 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Lifted up to 25 pounds at once and used forklift to move heavier loads
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Shift Manager

McDonald's
05.2017 - 01.2019
    • Trained and mentored new employees to maximize team performance
    • Kept employees operating productively and working on task to meet business and customer needs
    • Supervised employees and oversaw quality compliance with company standards for food and services
    • Worked closely with team members to schedule breaks and shifts to meet state regulations
    • Coached crew members to optimize performance and motivate toward more efficient work
    • Cooperated with coworkers to improve customer experience and manage storefront
    • Excelled in every store position and regularly backed up front-line staff
    • Tracked receipts, employee hours, and inventory movements
    • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
    • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
    • Adhered to company standards and compliance requirements for operations and cleanliness of areas
    • Exercised composure under pressure and in escalated customer service scenarios
    • Scheduled staff to establish adequate coverage during peak business hours
    • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
    • Evaluated employee performance and conveyed constructive feedback to improve skills
    • Established team priorities, maintained schedules and monitored performance
    • Defined clear targets and objectives and communicated to other team members
    • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Education

High school Diploma -

Insight School of Michigan
Kalamazoo, MI
06.2021

Skills

  • Customer Service
  • Time Management
  • Business Management Principles
  • Risk Management
  • Coaching and Mentorship
  • Employee Relations
  • Office Administration
  • Order Supplies
  • Critical Thinking
  • Financial Management
  • Health and Safety Regulations
  • Staff Management

Timeline

Service Manager

Mavis Tire
06.2022 - 07.2023

Automotive Technician

Walmart
11.2019 - 10.2021

Shift Manager

McDonald's
05.2017 - 01.2019

Cashier

McDonald's
05.2017 - 11.2019

High school Diploma -

Insight School of Michigan

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Tenaya Howard