Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Tenaya Lofts

Orange City,FL

Summary

Experienced Financial Center Manager skilled in inspiring and guiding team members to achieve challenging financial goals. Committed to delivering outstanding customer service. A strategic planner with exceptional leadership and communication abilities, eager to bring many years of banking experience to an exciting new position.

Overview

9
9
years of professional experience

Work History

Assistant Banking Center Manager

MidFirst Bank
Oklahoma City, OK
07.2015 - 06.2024
  • Managed daily operations of the banking center including opening, closing and cash balancing procedures.
  • Provided expert assistance in the selection of appropriate banking services tailored to individual customer needs while cultivating a relationship built on trust.
  • Supervised staff directly and provided coaching and training, while also conducting performance reviews.
  • Created detailed manual instructions for staff members on how to perform specific tasks.
  • Built and led a high-performing team focused on achieving sales and service goals.
  • Resolved customer complaints in a timely manner while maintaining customer satisfaction levels.
  • Prepared operational performance metric reports for upper management review, including monthly and quarterly audits.
  • Monitored loan applications for accuracy, completeness and proper documentation prior to approval.
  • Formulated and executed strategies to enhance customer service, boost sales, and minimize operational expenses.
  • Worked with other department leaders to promote services and deliver seamless banking experience.

Assistant Catering Manager/Lead Server

Nancy Kitchen & 57th St Lighthouse
Oklahoma City, OK
03.2015 - 06.2024
  • Developed innovative ideas for themed parties or buffets based on client needs.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Managed inventory levels and supervised the quality of meal ingredients and supplies at catered events.
  • Monitored budgets for catering services and implemented cost-saving measures when necessary.
  • Developed strategies to maximize customer satisfaction and increase sales.
  • Collaborated with chefs to develop special meals, and featured beverages for custom menus for special events, corporate functions, weddings.
  • Maintained accurate records of orders and deliveries for catering services.
  • Inspected equipment prior to use at catered events to ensure it was working properly.
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.
  • Supervised servers during catered events providing guidance to ensure proper presentation, high standards of service and specifications of customers were met
  • Organized staff scheduling and trained new employees on food safety practices.

Education

Associate of Applied Science -

Davenport University
Grand Rapids, MI
05-2004

Certificate - Accounting

Davenport University
Grand Rapids, MI
05-2004

Skills

  • Operational Efficiency
  • Sales initiatives and management
  • Revenue Generation
  • Cost Reduction
  • Team Development and coaching
  • Relationship Development and Management
  • Schedule Coordination
  • Document Preparation

Accomplishments

  • 9 consecutive annual top sales awards
  • Presidential True Moment award for customer service
  • Top performing banking center

Affiliations

  • Battling Betties-volunteer fundraising for veterans
  • Pets and People-volunteer animal caregiver
  • Surrey Hills Baptist Church-soup kitchen volunteer

References

References available upon request.

Timeline

Assistant Banking Center Manager

MidFirst Bank
07.2015 - 06.2024

Assistant Catering Manager/Lead Server

Nancy Kitchen & 57th St Lighthouse
03.2015 - 06.2024

Associate of Applied Science -

Davenport University

Certificate - Accounting

Davenport University

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Tenaya Lofts