Tenaya Pritchett
Paso Robles,California
Summary
Proven Office Manager at La Quinta Inn & Suites, adept in enhancing team productivity and financial management, demonstrated through significant overhead cost reduction. Excelled in customer service and office administration, ensuring seamless operations and client satisfaction. Skillfully negotiated with vendors and managed sensitive information, showcasing strong organizational skills and discretion.
Overview
14
14
years of professional experience
Work History
Office Manager
La Quinta Inn & Suites
03.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Waitress
Piazza Del Pane
01.2019 - 10.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cashier
Rite Aide
07.2010 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Independence High School
Paso Robles06.2009
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Accomplishments
- Advanced from Front Desk agent to Sales and group lead to Sales manager within 6 yeas for high organizational skills and great customer service.
Hiking
Bishops peak is always my favorite go to when I want to work up a sweat and get some great exercise.
If I am with my puppy, I like to take her to Montana de Oro as its not much of a climb but still pretty views on the beach.
My favorite, however is Big Sur as the weather is always great and I love to be near the water.
Timeline
Waitress
Piazza Del Pane
01.2019 - 10.2019
Office Manager
La Quinta Inn & Suites
03.2015 - Current
Cashier
Rite Aide
07.2010 - 03.2015
High School Diploma -
Independence High School
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