Tenby Wright
retail manager
Fairfax,California
Summary
- Hands-on experience working with foster youth who have experienced trauma and are in high need for behavioral and emotional support. Experience in client history taking, case analysis, therapeutic intervention and correctional counseling. Expertise in youth crisis and trauma.
- Graduate of MMS Worldwide Institute, ICF Accredited Coach Program. Working toward ACC Certificate for Life Coaching.
- Completion of 40 hours of training to be Registered Behavioral Technician to work with autistic kids.
- Accomplished Account Executive with twenty years inside/outside sales. Accomplished Manager with seven years experience in front-of-house and back-of-house operations. Five years of Administrative work. Experienced professional with ability to motivate team and decrease staff turnover with strong leadership and relationship-building skills.
- Dedicated food service professional in fine dinning, high volume and casual settings with over 15 years experience.
Overview
25
25
years of professional experience
Work History
Food Server
Station House Cafe
Pt Reyes, CA
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Enhanced Foster Caregiver / Resource Parent
Seneca Family Of Agencies - Compass Program
Petaluma, CA
04.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; nights, weekends, and holiday shifts.
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Counseled and helped to stabilize clients and caregivers in crisis situations.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Food Server
The Spinnaker Restaurant
Sausalito, CA
06.2012 - 03.2020
- High volume, very fast pace
- Suggest additional items to customers, as appropriate, to increase restaurant sales
- Serious Multi-Tasking
- Deliver exceptional dining experience with friendly, fast service
- Organized and replenished supplies at food stations to optimize team performance
Dog Walker / Pet Sitter
Alpha Girl Pet care
Corte Madera, CA
09.2017 - 07.2019
- Picked up dogs and took them on trail and fire road excursions. Then returned them to homes
- Groups of 6 at a time
- Managed their needs personalities to keep all parties safe and happy while dog hiking
- Boarded many dogs in our home and at clients homes.
Professional Life Coach
Self
Fairfax, CA
05.2016 - 03.2021
- Coaching young Entrepreneur's form Girls Equity Movement (GEMs) powered by Oakland Natives Give Back Fund, Inc. (ONGB)
- Private Life Coaching.
Assistant Director of Admissions
The Art Institute of California
San Francisco, CA
10.2014 - 05.2016
- Maintain high volume of activity including 80-100 outbound calls a day, plus email communications and virtual presentations
- Executed daily in-house and web-based interviews to prospective students and their parents from across country
- Consistently conduct follow-up meetings with all applicants to ensure successful matriculation
- Utilize approved recruitment policies/formats based on company policies and regulations.
- Work with daily, weekly, and monthly goals.
- Assist with other personnel and departments with data collection and problem-solving.
- Accurately explain educational programs, expected outcomes, student services, and financial considerations to prospective students and parents.
Promotional Assistant
Introspective Corporation
Alta, CA
01.2010 - 09.2011
- Handled incoming and outgoing correspondence, including mail, email & faxes
- Organized personal and professional calendars and supplied reminders of upcoming meetings and events
- Typed documents, updated websites and compiled information for meetings
- Conducted on-line and phone research
- Managed author's press, book signing events and interviews
Marketing Associate
Sysco Foods Sacramento
Pleasant Grove, CA
11.2006 - 01.2010
- Managed food orders and delivery for route of about 30 restaurants -Scheduled and attended at least 25-30 appointments per week
- Daily order deadlines -Executed 3 daily cold calls to business owners and managers to increase client base
- Acted as customer liaison between sales management and personal accounts
- Responded to all customer inquiries in timely manner
- Taught potential clients about products through seminars and other special events
- Organized joint sale calls with current customers and outside vendors
- Shared product knowledge with customers while making personal recommendations
- Maintained friendly and professional customer interactions
- Attended trade shows and sales conferences
Assistant Store Manager
Starbuck's Coffee
Colfax, CA
11.2004 - 11.2006
- Managed team of 18 professionals
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Developed and maintained exceptional customer service standards
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Counseled and disciplined staff when necessary
Owner / Manager
Mountain Home Cafe
Alta, CA
10.2001 - 01.2004
- Managed team of 15 professionals
- Executed advertising campaign across multiple media channels
- Trained staff to deliver outstanding customer service
- Efficiently resolved problems or concerns to satisfaction of all involved parties
- Assigned tasks and oversaw direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Optimized profits by controlling food, beverage and labor costs on a daily basis
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Managed accounts payable, accounts receivable and payroll
Account Manager
Gold Country Yellow Pages
Auburn, CA
05.1998 - 10.2001
- Executed 3-4 daily cold calls from top-level executives to small business owners to increase client base in territory
- Taught potential clients about products through seminars and other special events
- Acted as customer liaison between sales management and personal accounts
- Scheduled and attended at least 3 to 6 appointments per day
- Shared product knowledge with customers while making personal recommendations
- Maintained friendly and professional customer interactions
Education
Bachelor of Arts - Art History
University of California
Los Angeles, CA1988
Skills
- Excellent with behavioral and emotionally troubled youth
- Mental health support
- Client-focused
- Coaching proficiency
- Thoughtful communication skills
- Independent and Motivated worker
- Excellent Time Management skills
- Creative Problem solving
- Multi Tasking Wizard
- MS Office proficiency
- Outlook
- Account Management
- Territory Sales Experience
- High-volume Dining
- Hospitality Service Expertise
Timeline
Food Server
Station House Cafe
06.2022 - Current
Enhanced Foster Caregiver / Resource Parent
Seneca Family Of Agencies - Compass Program
04.2021 - Current
Dog Walker / Pet Sitter
Alpha Girl Pet care
09.2017 - 07.2019
Professional Life Coach
Self
05.2016 - 03.2021
Assistant Director of Admissions
The Art Institute of California
10.2014 - 05.2016
Food Server
The Spinnaker Restaurant
06.2012 - 03.2020
Promotional Assistant
Introspective Corporation
01.2010 - 09.2011
Marketing Associate
Sysco Foods Sacramento
11.2006 - 01.2010
Assistant Store Manager
Starbuck's Coffee
11.2004 - 11.2006
Owner / Manager
Mountain Home Cafe
10.2001 - 01.2004
Account Manager
Gold Country Yellow Pages
05.1998 - 10.2001
Bachelor of Arts - Art History
University of California
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