Tendai Zvobgo

• Currently part of the Corporate Compliance and Training Team.
• Reviewing training materials pertaining to every aspect of compliance including Code of Conduct, Libor, Anti-Bribery and Anti-Corruption, and Ring-Fencing, among many others and drafting applicable questions for the training tests.
• Reviewing policies & procedures and recommending updates.
• Analyzing gaps in policies and procedures.
• Reviewing work submitted by junior employees and providing feedback.
• Providing guidance to employees on various issues related to the Code of Conduct (such as gifts and entertainment, Outside Business Activities and political contributions) when required.
• Providing advisory services to employees regarding cross border activities.

• Advising employees on all matters related to the Code of Conduct, such as gifts & entertainment, anti-bribery and corruption, pre-clearing trades for their securities, outside business activities, speaking engagements and political activities.

• Approving or denying employee requests in My Compliance Office (MCO) regarding Outside Business Activities in accordance with guidelines.

• Approving or denying employee pre-clearance requests for their trades in equities in MCO in accordance with guidelines.

• Notifying employees and their managers when they fail to pre-clear a trade.

• Responding to enquiries submitted by employees through the Ethics and Personal Securities Transactions inboxes.

• Composing questions for the annual Code of Conduct and Personal Securities Transactions training.

• Ensuring that employee violations are investigated and addressed in a timely manner. Working with colleagues in various departments such as Human Resources, Legal and Global Security to investigate employee infractions and to determine a solution for any proven infractions.

• Contributing towards the annual updates to the Anti-Bribery and Corruption Policy, Code of Conduct, the Personal Securities Transactions Guideline, the Gift and Entertainment Oversight Standard, the Compliance Enterprise Policy as well as various procedures and guidelines.

•Keeping abreast with regulatory changes and ensuring that affected policies are updated in a timely manner.

• Running the monthly compliance employee training data in Excel, analyzing it to detect trends, presenting it to the Subsidiary Chief Compliance Officers, Subject Matter Experts and the Santander Holdings USA Inc., Compliance Committee for review.

• Reviewing work submitted by junior employees and providing feedback.

• Worked as a Compliance Consultant for employment agencies and enhanced my research, drafting and project management skills in the process.

• Managed the Code of Conduct Mailbox and provided employees in the Corporate Functions answers to their questions, which were often based on the firm's Code of Conduct. Most of the questions pertained to cryptocurrency, gifts and entertainment, political activities, personal investments, and outside interests.

•Worked as an Anti-Corruption Compliance Officer for several months and reviewed and approved submissions regarding third party intermediaries, which were submitted by relationship managers. In all instances, I ensured that the anti-corruption language, which correlated with the risk associated with the third-party intermediary was included in the contract.

• Worked with colleagues in various departments such as Compliance, Human Resources, Legal and Global Security to investigate employee infractions and to determine a solution for any proven infractions.

• Provided training to employees on pre-clearing personal investments and the appropriate handling of material non-public information.

• Reviewed applications submitted by employees regarding second jobs or personal investments. In instances where there was a conflict with the employee's intended activity and the interests of the firm, I denied the application or approved it with conditions that managed/diminished the conflict.

• Managed the Legal Regulatory Change Management program for the Corporate Functions. This consisted of reviewing updates to legislation and determining the impact to the policies that were in scope for the Corporate Functions. The process comprised of reaching out to stakeholders, informing them of changes to impacted policies and ensuring implementation.
• Reviewed the population of employees whose emails were under surveillance and made recommendations that impacted the size of that population in accordance with internal guidelines.
• Training new advisory employees and providing feedback regarding performance.

• Managed the Asset Management Compression project. The purpose of the project was to investigate Asset Management clients to determine whether they had engaged in illicit offenses. I worked with analysts in Europe and Asia on this project and managed the data inventory and workflow.
• Reviewed alerts that were dispositioned by other analysts and checked to ensure that the analysts had detected and escalated material negative media when necessary. The analysts worked alerts to determine whether or not clients engaged in money laundering, terrorism financing, insider trading, drug trafficking, corruption, or other illicit behavior.
• Researched relationships between new and existing clients for parent/subsidiary relationships to facilitate accurate reporting.
• Identified red flags and drafted advisory memorandums/templates for the lines of business after utilizing internal tools such as the Client Onboarding Lifecycle Tool and external tools such as LexisNexis and Google to conduct enhanced due diligence and make risk based decisions concerning the client.
• I was asked by my manager to be part of a team in the Chief Administrative Office, which assessed the quality of media provided by five competing vendors. The purpose of the project was to identify a vendor with high quality media, which may potentially replace the vendor that provided negative media to JPMC.
• I hold a JPMorgan Chase & CO 2017 M + rating for achievements as a Compliance Analyst. To my knowledge, this honor was shared by several analysts in the department at that time.
• I also hold a JPMorgan Chase & CO 2018 & 2019 O rating as a Compliance Analyst. This rating was awarded to analysts who had less than a two percent error rate for all alerts worked and reviewed. It was the highest rating available to employees that were not team leads in the Compliance department.

• Worked in the Chief Administration Office.

• Analyzed and resolved alerts about suspicious activity and negative media. concerning clients (entities and individuals). The negative media pertained to money laundering, terrorism financing, bribery, tax evasion and other predicate offenses.
• Maintained high throughput and quality while processing alerts.
• Wrote advisory memorandums and templates for key stakeholders concerning political figures and other high-risk clients.
• Remained up-to-date regarding the latest standards, developments and best practices for regulatory developments and analyzing alerts.
• Trained and served as a Subject Matter Expert for new and experienced personnel.