Summary
Overview
Work History
Education
Skills
Certifications And Technical Skills
Websites
Timeline
Generic

TENECIA LANGRY

Brooklyn

Summary

Detail-oriented and results-driven Operations Manager with extensive experience in retail operations, inventory management, and process optimization. Adept at strategic planning, logistics, and staff leadership, with a proven ability to improve efficiency, enhance customer satisfaction, and drive business success. Skilled in financial oversight, supply chain coordination, and team training to optimize workflow and operational performance.

Overview

20
20
years of professional experience

Work History

Operations Manager

CVS Pharmacy
09.2021 - Current
  • Direct and oversee store operations, including inventory control, vendor relations, and supply chain logistics to maximize efficiency
  • Develop and execute financial strategies, including budgeting, forecasting, and cost-reduction initiatives to enhance profitability
  • Lead a high-performing team to meet and exceed operational and customer service KPIs, improving overall productivity
  • Drive process improvements that streamline workflows, enhance efficiency, and ensure compliance with corporate policies and industry regulations
  • Collaborate with cross-functional teams to implement innovative solutions that improve operational performance and customer satisfaction

Operations Supervisor

CVS Pharmacy
08.2015 - 09.2021
  • Managed daily retail operations, ensuring accurate inventory audits, stock replenishment, and compliance with merchandising standards
  • Supervised staff scheduling, performance evaluations, and training initiatives to foster employee development and enhance team productivity
  • Oversaw financial transactions, including cash handling and reconciliation, ensuring accuracy and adherence to company protocols
  • Implemented safety and operational protocols to reduce risk and maintain a secure shopping environment
  • Partnered with senior management to develop strategies that improved customer retention and sales growth

Ticket Agent

Hornblower Cruise Line
04.2015 - 01.2016
  • Sold and processed ticket transactions for high-traffic cruise line operations, maintaining efficiency and accuracy
  • Managed financial reconciliation of daily sales, ensuring adherence to accounting standards
  • Provided front-line customer service, resolving ticketing and reservation inquiries in a timely manner
  • Assisted in promotional activities and marketing initiatives to increase ticket sales
  • Coordinated with team members to ensure smooth boarding and departure processes
  • Part-Time

Shift Supervisor

CVS Pharmacy
07.2008 - 08.2015
  • Monitored and maintained inventory levels, implementing controls to minimize shrinkage and ensure stock availability
  • Led a team of employees, providing coaching and performance feedback to improve customer service and operational standards
  • Managed cash registers, performed financial audits, and ensured compliance with security measures
  • Coordinated store opening and closing procedures, ensuring seamless transitions and operational readiness
  • Developed vendor relationships to support inventory replenishment and merchandising goals

Keyholder

U.S. Polo Assn.
04.2013 - 02.2015
  • Managed store opening and closing responsibilities, ensuring security and operational readiness
  • Conducted inventory tracking and stock replenishment to support sales goals
  • Supervised a team of sales associates, providing leadership and guidance to enhance store performance
  • Assisted in executing sales strategies, promotions, and customer engagement initiatives
  • Monitored loss prevention procedures, reducing shrinkage and operational risk
  • Part-Time

Head Cashier

CVS Pharmacy
01.2008 - 07.2008
  • Managed front-end operations, supervising cashiers and ensuring efficient checkout processes
  • Assisted with store inventory checks, stock replenishment, and merchandising adjustments
  • Provided training and mentorship to new employees to enhance their understanding of policies and procedures
  • Maintained financial accuracy through rigorous cash management and reconciliation processes
  • Resolved customer concerns and escalated complex issues to management as needed

Enrollment Coordinator

Warren Street Daycare Center
06.2005 - 07.2007
  • Supported enrollment and registration activities, maintaining student records and documentation
  • Provided customer service to parents and guardians, addressing inquiries and concerns
  • Assisted in scheduling, logistics, and daily operational planning for daycare programs
  • Managed classroom supplies, ensuring availability of educational materials and resources
  • Coordinated with staff and administrators to optimize daycare operations and student services

Education

BBA - Information Systems Management

Berkeley College
New York, NY

Skills

  • Operations & Inventory Management
  • Supply Chain & Logistics
  • Team Leadership & Training
  • Budgeting & Financial Oversight
  • Process Optimization & Workflow Efficiency
  • Vendor & Supplier Relations
  • KPI & Performance Tracking
  • Compliance & Risk Management

Certifications And Technical Skills

  • Microsoft IT Support Specialist Certificate
  • Zebra Reflexis
  • Microsoft Teams & Office Suite
  • Azure
  • EPIC
  • TheSource
  • Employee Self Service
  • Thrive

Timeline

Operations Manager

CVS Pharmacy
09.2021 - Current

Operations Supervisor

CVS Pharmacy
08.2015 - 09.2021

Ticket Agent

Hornblower Cruise Line
04.2015 - 01.2016

Keyholder

U.S. Polo Assn.
04.2013 - 02.2015

Shift Supervisor

CVS Pharmacy
07.2008 - 08.2015

Head Cashier

CVS Pharmacy
01.2008 - 07.2008

Enrollment Coordinator

Warren Street Daycare Center
06.2005 - 07.2007

BBA - Information Systems Management

Berkeley College

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TENECIA LANGRY