Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Volunteer Experience
Assessments
Languages
Interests
Timeline
Generic

Tenecia Weems

Brooklyn Park,MN

Summary

I'm a driven individual with a passion for helping people, as well as delivering excellent customer service. I have 8 years of experience in fast-paced environments, my area of expertise is actively helping and communicating people. I'm known for improving customer satisfaction through communication and deep understanding, most recently as a alarm monitoring specialist, and a homemaker with IHS training.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Alarm Monitor/Dispatcher

Vivint Smart Home
11.2024 - Current
  • Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
  • Questioned callers to determine locations and nature of problems to determine type of response needed.
  • Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.

Homemaker/IHS

Happy Living LLC
08.2020 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.

Customer Service Representative/Troubleshooting Specialist/Loan Processor

Staffing Company
08.2019 - 11.2023
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Resolved computer and system networking problems to maintain user productivity.
  • Maintained documentation and resources regarding problem resolution for reference in future instances.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Utilized loan origination software to process and track loan applications.

Cashier and Sales Associate

Dollar General
01.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Warehouse Associate

TreeHouse Foods
03.2017 - 07.2019
  • Packaging and sanitation
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Guest Experience Representative

SMG
05.2016 - 05.2017
  • Greeted guests upon arrival by providing warm welcome.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Assisted guests with variety of services and local attraction information.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.

Education

High school or equivalent -

Augsburg Fairview Academy
Minneapolis, MN
06.2018

Skills

  • Pass code verification
  • Emergency alarm monitoring
  • Incident reporting
  • Data entry
  • Troubleshooting
  • Complaint resolution
  • Scheduling
  • Call Handling
  • Client-specific scheduling
  • Customer Service
  • Typing
  • Computer Skills

Certification

PCA, 06/01/20, Present, CFSSPCA84981920200627

Personal Information

Work Permit: Authorized to work in the US for any employer

Volunteer Experience

I helped out volunteering at a local library back in 2008 to 2010 when my family moved to Arkansas. I can't remember the name of the library, maybe North Regional Library, I lived right across the street on Girard. Helping out like normal employees restocking books, collecting and helping with the children's area., 06/01/08

Assessments

  • Customer service, Proficient, 06/01/21
  • Administrative assistant/receptionist, Proficient, 06/01/22
  • Attention to detail, Proficient, 06/01/23
  • Early childhood development, Proficient, 10/01/23

Languages

Korean
Elementary
Spanish
Elementary

Interests

I enjoy cooking and baking just as much as the next person Preferably baking

I spend my free time playing various PC games as well as reading mangas

I intend to volunteer soon, hopefully somewhere in the healthcare industry, like a hospital I love working with children, as I used to work for Kindercare shortly in 2023

Timeline

Alarm Monitor/Dispatcher

Vivint Smart Home
11.2024 - Current

Homemaker/IHS

Happy Living LLC
08.2020 - Current

Customer Service Representative/Troubleshooting Specialist/Loan Processor

Staffing Company
08.2019 - 11.2023

Cashier and Sales Associate

Dollar General
01.2019 - 08.2019

Warehouse Associate

TreeHouse Foods
03.2017 - 07.2019

Guest Experience Representative

SMG
05.2016 - 05.2017

High school or equivalent -

Augsburg Fairview Academy

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Tenecia Weems