TENEHA R. COLEMAN
FRANKLINVILLE,NJ
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Information Protection Manager
Cigna Group
07.2023 - Current
- Established servant leader empowering others to realize their own greatness
- Built and lead a high-performing, metadata management team of 10 colleagues, focusing on Identity Controls, and Audit & Compliance
- Lead Quality Assurance team of 5 colleagues mitigating 300 material risks
- Success Metric: 99.999% accuracy and completeness per control
- Onboarded Managed Service team (32 resources) ensuring accuracy and completeness of high-volume Access Controls (5 million lines in Access Reviews, 50k terminations and new hires per year)
- Co-lead organization’s talent pipeline
- Develop and secure talent within the organization to provide career growth opportunities and retention
- Lead stakeholder engagements
- Facilitated the closure of audit findings
- Onboarded disconnected applications into Saviynt ARS through IBM DataStage ETL
- Perform control testing with external auditors (SOX, SOC1, HIPPA, HITRUST, PHI, etc.)
- Completed 2-year Transformative Leadership training
Identity & Access Management Lead Analyst
Express Scripts
01.2021 - 01.2023
- Provides guidance on optimizing security build based on appropriate minimum necessary standards
- Lead and participate in projects focused on implementing Identity and Access Management (IAM) integrations and Role Based Access Control (RBAC) strategies and integrations
- Lead and collaborate in the design, implementation, and support of the IAM technologies such as Aveska and Saviynt
- Ensure all evidence of authorization is documented and archived according to internal standards while implementing continuous improvements to improve efficiency of identity access reviews (IAR’s) and entitlement validations
- Knowledge of SOX/SOC1/SOC2 Controls
- For systems and software applications in scope for IAM Team, identify and reconcile discrepancies between access rights assigned and access rights required for users to perform job duties
- Assists in the development of department and organization wide policies and procedures
- Responsible for communicating policies and procedures impacting Identity and Access management to application SMEs, leadership, and peers to ensure compliant practices
- Responsible for team mentorship and training demonstrating leadership characteristics
- Lead application upgrades, evaluation of new technology, settings, and functionality related to IAM
- Develop, validate, and maintain detailed documentation on standard operating procedures for internal team use
- Lead efficiency improvements by recommending process changes as well as developing solutions to automate and orchestrate repeatable tasks for IAM
Information Protection Specialist
Cigna
01.2011 - 01.2013
- Demonstrated exceptional attention to detail by thoroughly inspecting security equipment and protocols regularly, identifying any potential issues before they became critical concerns.(LAN, Exchange, Midrange, Unix)
- Developed tailored security plans for various clients, addressing unique needs and vulnerabilities to ensure optimal protection.
- Providing research, evaluation, and documentation procedures to ensure the protection of information stored or transmitted from the Cigna network
- Responsible for documenting standard operating procedures for provisioning best practices with a distributed focus
Lead Sr. Customer Support Technician
Cigna
01.2008 - 01.2011
- Shift Supervisor for staff of 10-15 people; responsible for employee breaks, coverage and changeovers
- Improved customer satisfaction by promptly addressing and resolving technical issues
- Identified trends in recurring technical issues by analyzing data from resolved cases, resulting in proactive measures taken towards long-term improvements.
- Manages inquiries via call tracking system to repair and service requests, resolve or direct requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction
- Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
- Technical writer and trainer for new hire orientation
Tele-Worker Technician
Cigna
01.2006 - 01.2008
- Increased customer satisfaction with prompt and knowledgeable support for various work-at-home technical issues.
- Spearheaded automation of customer installs for VZ Aircards
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Supported project management teams with expert technical advice, contributing to successful project completions.; Remote Services Verizon Wireless Air cards and Blackberry activations; ACE database manager; Cisco database manager
Online Self-Service Technician
Cigna
01.2005 - 01.2006
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Network Admin
Dechert, LLP
01.2000 - 01.2004
- Configured and maintained internal firewall
- Built domain controller servers
- Administered Domain Accounts
- Administered Exchange Servers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Data-Com Technician
Dechert, LLP
01.1997 - 01.2000
- Administered login accounts for over 100 applications
- Spearheaded Remote Access for a base population of 3,000 users
- Technical Writer for end-user documentation for the remote based applications
Education
BS - Information Technology Specialization: Info Assurance and Security
Capella University
Minneapolis, MN01.2013
Skills
- Saviynt
- Aveska
- Mainframe
- ACF2
- RACF
- Dataset rule writing
- DB2
- JCL
- Microsoft Office
- RSA Authentication Manager
- CyberArk
- Symantec
- Cisco; Citrix; Firewall
- Active Directory
- Unix/Linux
- SQL
- Oracle
- Effective prioritization strategies
- Advanced analytical thinking
- Workforce skill enhancement
- Personnel supervision
- Process optimization expertise
- Project coordination
- Talent acquisition and assessment
Certification
- 2023 Currently pursuing CISA Certification
- 2001 Microsoft Certified Professional
- 2001 CNA Certified Novell Administrator
- 2000 Computer Learning Center: Certified Network Analyst
Timeline
Information Protection Manager
Cigna Group
07.2023 - Current
Identity & Access Management Lead Analyst
Express Scripts
01.2021 - 01.2023
Information Protection Specialist
Cigna
01.2011 - 01.2013
Lead Sr. Customer Support Technician
Cigna
01.2008 - 01.2011
Tele-Worker Technician
Cigna
01.2006 - 01.2008
Online Self-Service Technician
Cigna
01.2005 - 01.2006
Network Admin
Dechert, LLP
01.2000 - 01.2004
Data-Com Technician
Dechert, LLP
01.1997 - 01.2000
BS - Information Technology Specialization: Info Assurance and Security
Capella University
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