Driven Manager with a proven track record at Royal T Masonry, enhancing customer satisfaction and team performance. Excelled in strategic planning and problem-solving, achieving over 20% improvement in customer satisfaction scores. Skilled in team leadership and operations management, adept at fostering employee development and driving significant cost savings.
Hi, I’m
Teneia Gabbard
Portsmouth,OH
Summary
Overview
3
years of professional experience
Work History
Royal T Masonry
Manager
10.2020 - 09.2023
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Jackson Co High School McKee, KY
GED
05.2024
University Overview
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Staff Development
- Schedule Preparation
- Sales management
- Workforce Management
- Business Administration
- Negotiation
- Budget Control
- Business Development
- Business Planning
- Brand Management
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Goal Setting
- Professional and Courteous
- Negotiation and Conflict Resolution
- Relationship Building
- Good Judgment
- Process Improvement
- Active Listening
- Interpersonal Relations
- Schedule Management
- Employee Development
- Problem-solving aptitude
- Self Motivation
- Shift Scheduling
- Reliability
- Adaptability
- Performance reviewing
- Team building
- Analytical Thinking
- Problem-solving abilities
- Budget Management
- Task Prioritization
- Cost Control
- Schedule oversight
- Emergency Response
- Human Resources Management
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Manager
Royal T Masonry
10.2020 - 09.2023
Jackson Co High School
GED
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