Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teneille Boyd

Fulton,MS

Summary

Dedicated customer service specialist with a track record of excelling in fast-paced environments. Thrives as a valuable team player, consistently contributing to the achievement of personal and business goals. Recognized for effectively resolving escalated customer support issues. Highly communicative customer service professional driven by the desire to maintain customer satisfaction and contribute to company success. Demonstrated expertise in managing high volumes of inbound calls while maintaining strong and satisfactory relationships with customers. Proficient in CRM systems, complemented by exceptional active listening and multitasking skills.

Overview

17
17
years of professional experience

Work History

Customer Care Representative

Everise
10.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Logged call information and solutions provided into internal database.
  • Navigated multiple computer systems and applications to find information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Alorica Customer Service Representative

Alorica/Express Scripts
11.2021 - 07.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Sitel Group
03.2020 - 06.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier

Walmart
03.2018 - 01.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier/Crew Member

Wendy's
11.2017 - 03.2018
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Wiped down tables and equipment, swept and refilled stock.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier/Customer Service

Bath & Body Works
06.2008 - 01.2010
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.

Education

High school diploma -

Weir High School
Weir, MS
05.2008

Skills

  • Tax Experience
  • QuickBooks
  • Accounts Payable
  • Inbound and Outbound Calling
  • Data Entry
  • Positive and Professional
  • High-Energy Attitude
  • Computer Proficiency
  • Retail Sales Customer Service
  • Documentation
  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Relationship building
  • Payment processing
  • Customer relations

Timeline

Customer Care Representative

Everise
10.2024 - Current

Alorica Customer Service Representative

Alorica/Express Scripts
11.2021 - 07.2022

Customer Service Representative

Sitel Group
03.2020 - 06.2020

Cashier

Walmart
03.2018 - 01.2019

Cashier/Crew Member

Wendy's
11.2017 - 03.2018

Cashier/Customer Service

Bath & Body Works
06.2008 - 01.2010

High school diploma -

Weir High School

Similar Profiles

CREATE PROFILE
Teneille Boyd