Teneisha Black
Washington,DC
Summary
Results-driven professional with a proven ability to thrive in fast-paced settings, recognized for a strong work ethic and superior communication skills that drive team success. Demonstrates core competencies in rapid learning and collaborative support, effectively contributing to strategic initiatives and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
House Of Ruth Family Programs
Washington, DC
11.2024 - Current
- Orient new participants and meet regularly with the clients in the office and in the community.
- Identify resources including housing and link adults and children to a comprehensive set of services. Advocate for services to assist the families.
- Develop a therapeutic relationship, assess strengths and needs, and formulate and implement a case management plan.
- Facilitated group sessions and workshops for clients on various topics.
- Maintained accurate data entry into relevant databases.
- Provide on-going briefings to the program manager on all relevant issues and pertinent information on the residents and staff.
- Ensure compliance with all regulations, policies, procedures and codes. Resolve issues regarding the clients receiving the appropriate services/supports.
Case Manager
Community of Hope
Washington, DC
12.2023 - 11.2024
- Worked with families using a two-generation (whole family) approach to develop individual goal plans that are measurable and detailed with action steps that will help each family achieve their goals.
- Updated goal plans according to program contract guidelines and as needed, signed by client and case manager.
- Worked consistently within a housing-first framework (i.e., providing clients with immediate access to available independent permanent housing and supportive services without prerequisites for sobriety or participation in psychiatric treatment), ensuring that services offered are strengths-based and client-centered.
- Networked and coordinated with community resources, made referrals as appropriate, and followed up to confirm and track families' participation in housing, employment, medical care, substance abuse treatment, mental health treatment, training, etc.
- Provided in-person intensive case management services for women and children affected by homelessness and other crimes, with a minimum of two in-person meetings per month.
- Collaborated with clients to create detailed service plans and financial budgets, conducting monthly reviews.
- Became an expert user of DHS databases, including StepTool, CATCH, and FRSP Oversight Portal.
- Maintained appropriate files, including detailed, timely case notes, releases of Information, unusual incident reports, program rules, F-SPDAT assessments, goal plans, home visit reports, rental receipts/ledgers, financial literacy documents, etc., according to the specifications in the program contract guidelines.
Family Support Worker
East River Family Strengthening Collaborative
Washington, DC
11.2022 - 08.2023
- Developed strong relationships with clients and their families by demonstrating empathy and understanding of individual situations.
- Initiated and maintained regular contact with families in homes.
- Developed individual service plans based on each family's unique needs, strengths and goals for improvement.
- Assisted parents to optimize home environment for well-being and safety of children.
- Conducted home visits to assess the needs of families and develop collaborative plans to meet those needs.
- Maintained accurate records on client interactions, progress notes and other documentation in accordance with agency policies.
- Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance, and provided concrete information, such as where to go and how to apply.
Community Support Worker
Catholic Charities Archdiocese of Washington
Washington, DC
01.2022 - 10.2022
- Conducted home visits to assess living conditions and provide assistance as needed.
- Provided emotional support and encouragement during difficult times.
- Assisted clients in developing independent living skills such as budgeting, grocery shopping, meal planning and preparation.
- Monitored medication compliance and reported any changes in behavior or symptoms.
- Supported clients through crisis situations utilizing de-escalation techniques.
- Maintained detailed records of client progress and activities, ensuring accurate documentation and reporting.
- Developed individualized and family-centered treatment plans to determine measurable goals and strategies.
- Evaluated client progress by observing behaviors and providing feedback.
Care Aide
Capitol City Rehabilitation and Healthcare Center
Washington, DC
09.2021 - 01.2022
- Administered medications as prescribed by physician; monitored effectiveness of medications taken.
- Provided personal care and assistance to clients with activities of daily living, including bathing, dressing, grooming, toileting and ambulation.
- Collaborated with other healthcare professionals in planning for discharge from facility and home health setting.
- Observed changes in behavior, condition of clients; reported any changes promptly to supervisor, physician for further assessment, treatment.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
- Responded to resident dining needs and assisted with feeding.
Concierge
Capitol Concierge, Inc
Rockville, MD
06.2019 - 10.2021
- Managed the day-to-day operations of the concierge desk.
- Answered phone to make reservations, take and distribute messages or redirect calls.
- Utilized problem solving skills to identify solutions for various issues related to concierge duties.
- Provided exceptional customer service at all times in order to exceed expectations.
- Ensured that all customer complaints were addressed in a timely fashion.
- Maintained accurate records of guests' requests and services performed.
- Managed incoming calls from customers seeking information or assistance.
Childcare Unit Associate
The Department of Human Services
Washington, DC
06.2018 - 08.2019
- Organized and archived files.
- Assisted with day-to-day office tasks as assigned.
- Shadowed social services representatives in establishing eligibility for assistance in childcare cases.
- Ensured compliance with all laws, rules and regulations related to childcare services.
- Completed documents, case histories, and forms, such as intake and insurance forms.
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies.
Education
Bachelor of Arts (B.A.) - Human Relations, Business Administration
Trinity Washington University
Washington, DC01.2020
Skills
- Experienced in Motivational Interviewing Techniques
- Organizational Time Management
- Detail-Oriented Data Input
- Family Support Planning
- Client Case Coordination
- Data Analysis and Reporting
- Crisis Management
- Software Proficiency
Certification
- CPR/AED
- Pediatric First Aid & CPR
- AED First Aid
- Naloxone
- Crisis Intervention
- Trauma Informed Care
- Motivational Interviewing
Timeline
Case Manager
House Of Ruth Family Programs
11.2024 - Current
Case Manager
Community of Hope
12.2023 - 11.2024
Family Support Worker
East River Family Strengthening Collaborative
11.2022 - 08.2023
Community Support Worker
Catholic Charities Archdiocese of Washington
01.2022 - 10.2022
Care Aide
Capitol City Rehabilitation and Healthcare Center
09.2021 - 01.2022
Concierge
Capitol Concierge, Inc
06.2019 - 10.2021
Childcare Unit Associate
The Department of Human Services
06.2018 - 08.2019
Bachelor of Arts (B.A.) - Human Relations, Business Administration
Trinity Washington University
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