Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Awards
Community Service
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TENEISHA GILZEAN

19 Arlington Avenue, Spanish Town

Summary

Enthusiastic professional with over ten years progressive experience in policy analysis and review, research, loan processing, credit risk management, human resource management and customer service. An unwavering commitment to building productive relationships. Operates with a strong sense of responsibility and thrives in a fast-paced setting. Proven track record of ensuring effective and efficient administrative operations.

Overview

17
17
years of professional experience

Work History

Merchant Relationship Officer, Merchant Acquiring and Credit Card Unit (Supervisory)

JN Bank Ltd
08.2022 - Current
  • Onboard customers to the Merchant Acquiring platforms.
  • Provide after sales support for terminal and account issues which include troubleshooting and resolution.
  • Follow through to ensure escalated issues are resolved by relevant stakeholder.
  • Assist with driving sale referrals for the merchant acquiring payment solutions.
  • Provide market intelligence on material changes within the payment space by competitors and report findings and analysis to team managers.
  • Generate credit reports requested by the sales team.

Assistant, Credit Risk Management Unit

JN Bank Ltd
09.2019 - 08.2022
  • Reviewed mortgage applications and made loan decisions within the Bank’s service level agreement.
  • Managed stationery for the department.
  • Compiled and generated daily and monthly reports on the unit’s productivity.
  • Completed loan summaries for mortgages over $JMD 30,000,000.
  • Provided administrative support to the Credit Risk Management Unit.
  • Organized meetings for the Head Credit Risk Officer and managed his calendar.
  • Monitored & managed the Head Credit Risk Officer’s emails.
  • Proactively ensured that the Credit Risk Management Unit team is prepared for audits (ISO, BOJ and internal).

HR Officer-Level 2, Human Resources

JN Group Ltd
10.2018 - 09.2019
  • Provided support to the HR Business Partner and HR Executive.
  • Prepared job letters for staff members.
  • Handled/ routed staff related matters.
  • Assisted in the review of JN Group’s HR policies and work instructions.

Adjudication Clerk, Credit Risk Management Unit

JN Bank
06.2017 - 10.2018
  • Communicated mortgage loan decisions to Loan Officers and the Closing Unit within the SLA.
  • Accurately updated the loan management system with all decisions made by the Adjudication Unit.
  • Updated the loan management system with customer documents received from loan officers.
  • Generated daily loan update report.
  • Generated report to reconcile loan number and value with the Sales and Closing Unit monthly.

Administrative Clerk

Jamaica National Small Business Loans
06.2012 - 06.2017
  • Managed the disbursement process to include, the witnessing and signing of loan documents, ensured that conditions of approval were satisfied and the loan management system was updated accurately.
  • Created and maintained clients’ and company’s files.
  • Answered telephone and routed calls.
  • Handled customer inquiries.
  • Recorded minutes at staff meetings.
  • Purchased and monitored office supplies for the unit.

Customer Service Agent

Air Jamaica Ltd.
12.2011 - 01.2011
  • Made record of and assisted passengers in the first-class lounge.
  • Escorted first class and V.I.P passengers to the departure gate at boarding time.
  • Generated delayed baggage reports.

Customer Service Agent

Air Jamaica Ltd.
05.2008 - 09.2008
  • Handled customer inquiries
  • Escorted and monitored Unaccompanied Minors to and from the aircraft.
  • Escorted Unaccompanied Minors through Immigration and Customs, then transferred custody to their legal parent/guardian.

Education

Master of Science Degree - Government, Specializing in International Relations

University of the West Indies
01.2019

Bachelor of Science Degree - Hospitality and Tourism Management (Hons.)

University of the West Indies/University of Technology
01.2011

Skills

  • Negotiation expertise
  • Research expertise

Timeline

Merchant Relationship Officer, Merchant Acquiring and Credit Card Unit (Supervisory)

JN Bank Ltd
08.2022 - Current

Assistant, Credit Risk Management Unit

JN Bank Ltd
09.2019 - 08.2022

HR Officer-Level 2, Human Resources

JN Group Ltd
10.2018 - 09.2019

Adjudication Clerk, Credit Risk Management Unit

JN Bank
06.2017 - 10.2018

Administrative Clerk

Jamaica National Small Business Loans
06.2012 - 06.2017

Customer Service Agent

Air Jamaica Ltd.
12.2011 - 01.2011

Customer Service Agent

Air Jamaica Ltd.
05.2008 - 09.2008

Bachelor of Science Degree - Hospitality and Tourism Management (Hons.)

University of the West Indies/University of Technology

Master of Science Degree - Government, Specializing in International Relations

University of the West Indies

Hobbies and Interests

Research, Community development, Youth development and Writing.

Awards

Outstanding Support- Merchant Acquiring Unit- (Financial Year 2023/2024), Outstanding Merchant Relationship Officer-(First Quarter 2023), Most outstanding Sales Officer-JN Bank Merchant Acquiring Unit (2022), Second place TPDCO (Tourism Product Development Company) presenter (2007), Second place in the Church of the Nazarene Bible reading competition (2004)

Community Service

Volunteer Teacher at the March Pen Road Home-Work Centre (2011- 2014), Secretary of the March Pen Road Church of the Nazarene Youth Group (2001-2005), Elected Member at Large of the March Pen Road Church of the Nazarene (2001), Secretary, The Queen’s Preparatory School PTA (2024-2025), Assistant Treasurer, The Queen’s Preparatory School PTA (2024-2025)

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TENEISHA GILZEAN