Teneisha Reives
West Point,MS
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Endurance Warranty
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Kelly Connect
06.2022 - 03.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
PRN Receptionist
North Mississippi Medical Center
02.2022 - 06.2022
- Collected payments, processed transactions and updated relevant records.
- Compiled information from files and research to satisfy information requests.
- Maintained visitor log for entering and leaving facility for security purposes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Screener
Baptist Memorial Hospital
01.2021 - 10.2021
- Monitored security checkpoints for compliance with applicable security protocols.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Complied with all federal, state and local regulations as well as company rules.
Home Health Aide
Private Residence
01.2019 - 10.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Scheduled and coordinated medical appointments.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Utilized universal precautions and infection control principles in all aspects of care.
Caregiver
Golden Triangle Planning And Development
01.2018 - 01.2019
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Liaised with key accounts to deliver targeted administrative household support.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Customer Service Representative
Sitel
10.2016 - 01.2018
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Cashier
Family Dollar
05.2014 - 12.2016
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Education
Associate of Applied Science - Pre-Allied Health
Holmes Community College
Goodman, MS05.2020
GED -
Cornerstone Correspondence School
12.2019
Skills
- Expense Reporting
- Time Management
- PC Proficiency
- Customer Service
- Sorting and Labeling
- Telephone Skills
- Customer and Client Relations
- Process Payments
- Greet Guests
- Organization Skills
- Reminder Calls
- Schedule Management
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Timeline
Customer Service Representative
Endurance Warranty
07.2023 - Current
Technical Support Representative
Kelly Connect
06.2022 - 03.2023
PRN Receptionist
North Mississippi Medical Center
02.2022 - 06.2022
Screener
Baptist Memorial Hospital
01.2021 - 10.2021
Home Health Aide
Private Residence
01.2019 - 10.2020
Caregiver
Golden Triangle Planning And Development
01.2018 - 01.2019
Customer Service Representative
Sitel
10.2016 - 01.2018
Cashier
Family Dollar
05.2014 - 12.2016
Associate of Applied Science - Pre-Allied Health
Holmes Community College
GED -
Cornerstone Correspondence School
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Similar Profiles
James LeeJames Lee
Sales Manager at Endurance WarrantySales Manager at Endurance Warranty
Amber BranstetterAmber Branstetter
Asset Protection Specialist at Endurance WarrantyAsset Protection Specialist at Endurance Warranty
Sarah HoutSarah Hout
Recruiting Coordinator at Endurance Warranty Services LLCRecruiting Coordinator at Endurance Warranty Services LLC