Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Tenena Morgan

Sand Springs,OK

Summary

Accomplished General Manager at AutoZone, adept in operations management and leadership, significantly increased revenue by implementing strategic business initiatives. Expert in fostering customer relations and team building, demonstrated through enhanced customer satisfaction and team performance. Skilled in inventory control, ensuring optimal stock levels and minimizing costs.

Overview

14
14
years of professional experience

Work History

General Manager

AutoZone
08.2019 - Current
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Inventory Control Supervisor

AutoZone
08.2010 - 08.2019
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Led a team of store managers, providing guidance during biannually inventories' in their individual stores.
  • Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
  • Optimized storage space utilization by reorganizing backroom layouts and product placement.
  • Collaborated with purchasing department to maintain optimal stock levels and minimize overstocks or stockouts.
  • Analyzed sales trends to forecast future demand patterns, enabling proactive adjustments to inventory levels as needed.

Education

High School Diploma -

Daniel Webster High School
Tulsa, OK
05.2000

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Customer Relations
  • Relationship Building
  • Networking abilities
  • Purchasing and planning
  • Account Management

Timeline

General Manager

AutoZone
08.2019 - Current

Inventory Control Supervisor

AutoZone
08.2010 - 08.2019

High School Diploma -

Daniel Webster High School

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Tenena Morgan