Teneng Ken Asobo
Los Angeles,California
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
20
20
years of professional experience
Work History
Store Manager
Hlorenzo
Los Angeles, California
10.2017 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Department Manager
Primark
Hannover, Lower Saxony,Germany
06.2014 - 10.2016
- Handled shift overstock, restocking and inventory control.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
Store Manager
Jd Sportsplex
Hannover, Lower Saxony ,Germany
11.2012 - 03.2014
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified opportunities for cost savings through waste reduction initiatives.
Supervisor
Planet Sports Germany
Hannover , Lower Saxony Germany
05.2008 - 09.2012
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
Department Manager
Freestyle Fashion
Goetingen , Lower Saxony,Germany
02.2004 - 03.2008
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
Skills
- Retail Inventory Management
- Team Development
- Employee Training
- Customer Service Management
- Project Management
- Special Events
- Sales Strategies
- Loss Prevention Procedures
- Accurate Cash Handling
- Reliable
- Sales Coaching
- Friendly and Positive
- Team Motivation
Languages
English
Professional
French
Professional
German
Professional
Timeline
Store Manager
Hlorenzo
10.2017 - Current
Department Manager
Primark
06.2014 - 10.2016
Store Manager
Jd Sportsplex
11.2012 - 03.2014
Supervisor
Planet Sports Germany
05.2008 - 09.2012
Department Manager
Freestyle Fashion
02.2004 - 03.2008
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