Tenesha Bowens
Phenix City
Summary
Dynamic customer service professional with extensive experience at Elevance Health, excelling in complaint resolution and customer advocacy. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Adept at managing complex benefit inquiries, ensuring accurate account updates, and fostering a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Elevance Health
03.2025 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Assist customers with healthcare concerns
- Provide resolution for complex benefit quotes
- Explain medical benefits
- Resolve medical claim concerns
- Review and update coordination of benefits
- Provide healthcare advocacy
- Request medical records
- Update member personal geographical information
- Create benefit letters
- Team collaboration
- Manage inventory
Customer Service Representative I
Anthem Blue Cross Blue Shield
11.2020 - 03.2025
- Met customer call guidelines for service levels, handle time and productivity.
- Assist customers with healthcare concerns
- Provide resolution for complex benefit quotes
- Explain medical benefits
- Resolve medical claim concerns
- Review and update coordination of benefits
- Provide healthcare advocacy
- Request medical records
- Update member personal geographical information
- Create benefit letters
- Team collaboration
- Manage inventory
Call Center Supervisor
Global Call Center Solutions
09.2018 - 11.2020
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Monitored daily sales performance and provided feedback to each team member.
- Coached team members on best practices for customer service and sales techniques.
- Review, record and submit payroll
- Record daily schedule adherence
Human Resources Coordinator
Global Call Center Solutions
09.2018 - 11.2020
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Reviewed human resources paperwork for accuracy and completeness
- Scheduled and conducted new hire interviews each week
Education
High School Diploma -
Central High School
Phenix City, AL06-2000
Skills
- Scheduling
- Account updating
- Complaint resolution
- Product sales
- Complaint handling
- Paperwork processing
- Multitasking and organization
- Conflict resolution
- Researching
- Typing proficiency
- Verbal and written communication
- Data entry
- Customer service
- Problem-solving
- Call center experience
Timeline
Customer Service Representative II
Elevance Health
03.2025 - Current
Customer Service Representative I
Anthem Blue Cross Blue Shield
11.2020 - 03.2025
Call Center Supervisor
Global Call Center Solutions
09.2018 - 11.2020
Human Resources Coordinator
Global Call Center Solutions
09.2018 - 11.2020
High School Diploma -
Central High School
Similar Profiles
Brittany OwensBrittany Owens
Customer Service Representative at Elevance HealthCustomer Service Representative at Elevance Health
Arthur LeeArthur Lee
Data Entry Specialist at Elevance HealthData Entry Specialist at Elevance Health
Rachael LeeRachael Lee
Customer Service Representative III at Elevance HealthCustomer Service Representative III at Elevance Health
Rikki RamirezRikki Ramirez
Prior Authorization Specialist at Elevance HealthPrior Authorization Specialist at Elevance Health
Drew GoinsDrew Goins
Insurance Coodinator at Sigman Family DentistryInsurance Coodinator at Sigman Family Dentistry