Tenesha Brown
Davie,FL
Summary
Proven customer service expert with experience at TurboTax, adept at managing high-stress situations and enhancing customer loyalty. Demonstrates exceptional reliability and empathy, ensuring customer satisfaction and efficient problem resolution. Skilled in payment processing and conflict management, contributing to a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Kings Supermarket
03.2022 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
TurboTax
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Nursing Midwifery
Montgomery College
Rockville, MD07-2028
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Representative
TurboTax
01.2024 - 04.2024
Customer Service Cashier
Kings Supermarket
03.2022 - 11.2024
No Degree - Nursing Midwifery
Montgomery College
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