TENESHA COBBS
Duquesne,PA
Summary
Experienced mental health worker that ensures high standards of culturally competent care for wide variety of clients with diverse needs. Broad industry of 19 years experience that includes residential, nursing facilities, rehabilitative day programs, community release programs, treatment facilities, and the Allegheny County Jail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment. Enthusiastic, reliable, and eager to contribute to team success through hard work and dedication. Motivated to learn, grow and excel in the nursing field.
Overview
8
8
years of professional experience
Work History
Information and Referral Specialist
Pittsburgh Mercy
Pittsburgh, PA
03.2019 - 10.2022
- Maintained composure while working with high volumes of incoming calls.
- Analyzed and produced course-of-action reports and escalated issues to management when necessary.
- Answer calls to ACJ Information and Referral lined housed at ACJ and maintain accurate logs of all calls received.
- Knowledge of OMS, Microsoft Office Suite, ACJC, EXCEL and PowerPoint
- Worked both independently and collaboratively to resolve urgent issues.
- Maintain database and spreadsheet files, ensuring timely and accurate entry of all program related data.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
- Followed document protocols to safeguard confidentiality of inmate records.
- Applied administrative knowledge and courtesy to explain procedures and services to families.
- Handled 50-70 calls per day to address customer inquiries and concerns.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Intervention Specialist Men's Relationship Teacher
Pittsburgh Mercy
Pittsburgh, PA
04.2021 - Current
- Assist clients by providing personal
- Monitor clients by observing physical and mental conflicts within ACJ
- Support clients by providing skills to develop healthier relationships with family and friends and society.
- Maintain safe and secure environment during class.
- Record client information by making entries into ACJC Database and notifying supervisor of any changes or unusual behavior.
- Manage and keeping scheduled appointments to clients, and classes.
- Communicated frequently with clients and staff to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Promoted physical, mental and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase client understanding.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Planned childcare, counseling and parenting classes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Intervention Specialist T4C
Pittsburgh Mercy
Pittsburgh, , PA
05.2019 - 09.2021
- Engaged clients with constructed cognitively stimulating activities.
- Established trusting and friendly relationships with clients and colleagues.
- Consulted with Intervention Specialist to drive program efficacy.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Provided clients with cognitive behavioral skills that will allow them to think before acting.
Resident Advisor
Delta T- Group Milestone CRR
Wilkinsburg, PA
01.2016 - Current
- Plan and implement active and passive programs that align with the community program model
- Assess resident’s programmatic needs and addresses them accordingly
- Help clients utilize community resources in programming
- Supports clients in development of their programming initiatives and meeting programming expectations
- Identify behavioral changes and work with members of interdisciplinary team to improve service plans
- Provides helpful feedback to RAs on programming efforts (ex: identifying resident needs, logistics, community immersion)
- Purchase appropriate supplies for CRR
- Assist Community Director (CD) in working with RAs on program development, implementation, and evaluation
- Follow medication monitoring/administration policies and procedures, including documentation
- Inform management if any incidents that impact on health, safety, and welfare of clients in programs
- Monitor and assist as needed, with personal hygiene, laundry, cooking, housekeeping skills, etc. while encouraging maximum independence
- Facilitate in development of independent living skills including budgeting with consumers, helping with service plan development, and any other needs consumers may have.
Teacher/Counselor
Delta-T Group Familylinks Shelter And ASIL
Mckeesport, PA
01.2016 - Current
- Create safe, nurturing, inclusive community that celebrates each girl
- Role model values and skills of Girls Leadership curriculum
- Implement and maintain agency’s mission, vision and values in all facets of performance.
- Teach, implement and maintain Service’s Re-Education Philosophy, principles and procedures in all facets of performance.
- Develop , maintains and oversee therapeutic environment, including levels of supervision appropriate to at risk population, emphasizing health and safety of consumers, staff and community.
- Role model and promote healthy, professional and teaching relationships with clients in all daily living activities.
- Provide oversight of and participate in all direct service components, including referral and intake, assessment, service planning and delivery, and discharge, as delivered by direct care staff and as directed.
- Provide oversight of and complete timely, accurate and professional written and verbal documentation of all program operations, service components and staff activities and performance.
- Anticipate, intervenes directly and/or directs interventions in crisis situations, using approved behavior management and crisis intervention techniques.
- Assist in provision of new staff orientation, training, and staff development activities and document accordingly.
- Oversee planning and implementation of daily routine and activities.
- Provides objective information on direct care staff’s performance to manager and assists in all supervisory areas.
- Provides on-call duties as assigned on rotational basis.
Teacher/ Counselor
Delta-T Group Familylinks Drug Addiction Treatment Center
Allentown, PA
01.2016 - 10.2018
- Demonstrate activities such as bathing, grooming, and dressing to teach clients daily self care practices.
- Converse with clients to reinforce positive behaviors and promote social interaction.
- Supervise and assist clients in punctual attendance of scheduled day school programs, church, therapy, group, etc.
- Facilitate in the development of independent living skills including budgeting with consumers, helping with service plan development, and any other needs consumers may have
- Facilitated group and individual therapy in outpatient setting.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Monitored company inventory to keep stock levels and databases updated.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked flexible hours; night, weekend, and holiday shifts.
Direct Care Staff
Familylinks Mental Health (RESPOND)
Wilinksburg, PA
04.2018 - 07.2018
- Develop and maintain a therapeutic environment that is approipriate for to a at-risk population.
- Provide required levels of supervision and security for clients at all times.
- Promote a healthy, professional, and teaching relationship with clients in all living activities that
- Provide timely, accurate and professional written and verbal documentation of all programs operations and service components.
- Anticipate and intervene directly in crisis situations, using approved behavior management and crisis intervention techniques, including but not limited to: de-escalation; conflict resolution; individual and group strategies; and restrictive procedures.
- Supervise and document the administration of prescribed and non- prescribed medication in accordance with state regulations and agency policies.
- Accompany and supervise clients on appointments, in accordance with agency policy and legal mandates.
Direct Support Professional
Delta-T Group TVC Ball And Breezewood Residence
West Mifflin, PA
02.2017 - 09.2017
- Monitored progress and documented any status changes accordingly.
- Administered medication as directed by physician.
- Ensured safety and well-being of each patient in alignment with care plan.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Supervised daily activities and provided assistance when needed.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
Education
Criminal Justice
Point Park University
Pittsburgh, PA05.2006
Associate of Science - Criminal Justice
I.C.M. School of Business And Medical Careers
Pittsburgh, PA2003
Skills
- Profound ability to communicate well with managers and coworkers
- Able to create detailed and accurate written reports
- Maintaining respect and clients dignity at all times
- Strong supervision and analysis skills
- Self-directed individual who has ability to work with little or no direct supervision
- Demonstrate tact, patience, and excellent interpersonal skills
- Strong communication, organization, and administration skills
- Knowledge of OMS ACJC, EXCEL, Microsoft Office Suite, PowerPoint, Word, and Outlook
- Good listening skills
- Flexible & Adaptable
- Self-motivated professional
- Critical thinking
- MS Office
Timeline
Intervention Specialist Men's Relationship Teacher
Pittsburgh Mercy
04.2021 - Current
Intervention Specialist T4C
Pittsburgh Mercy
05.2019 - 09.2021
Information and Referral Specialist
Pittsburgh Mercy
03.2019 - 10.2022
Direct Care Staff
Familylinks Mental Health (RESPOND)
04.2018 - 07.2018
Direct Support Professional
Delta-T Group TVC Ball And Breezewood Residence
02.2017 - 09.2017
Resident Advisor
Delta T- Group Milestone CRR
01.2016 - Current
Teacher/Counselor
Delta-T Group Familylinks Shelter And ASIL
01.2016 - Current
Teacher/ Counselor
Delta-T Group Familylinks Drug Addiction Treatment Center
01.2016 - 10.2018
Criminal Justice
Point Park University
Associate of Science - Criminal Justice
I.C.M. School of Business And Medical Careers
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