Hi, I’m
TENESHA CROSS
Case Manager
Boiling Springs,SC
Summary
Accomplished professional versed in providing comprehensive social services to individuals, families, and communities. Skilled in assessing client needs, developing service plans, and providing individual, group, and family case management. Dedicated to helping clients manage stress, build resilience, and improve overall wellbeing.
Overview
10
years of professional experience
5
years of post-secondary education
Work History
Piedmont Care, IncSpartanburg, SC
HIV Medical Case Manager
03.2019 - Current
Job overview
- Assisted clients in navigating complex healthcare systems to access needed services
- Built relationships with local providers and organizations to ensure continuity of care for clients
- Managed caseloads of up to 195 individuals while ensuring quality outcomes were achieved
- Engaged in regular trainings related to HIV and AIDS medical case management best practices
- Provided comprehensive case management services to individuals living with HIV and AIDS, including assessment of physical and mental health needs
- Assessed eligibility criteria for financial assistance programs available to low-income individuals living with HIV and AIDS
- Coordinated transportation arrangements for clients accessing medical appointments or social services
- Utilized client-centered approach when providing counseling, referrals, and advocacy services
- Maintained detailed records of all interactions with clients, including progress notes and service plans
- Completed emergency housing assistance within 3 serviced areas: Cherokee County, Spartanburg County, and Union County
- Participated in regular meetings with multidisciplinary teams regarding individual client cases
- Collaborated with staff in outreach and fundraising activities in local communities to educate on HIV and AIDS transmission and risk reduction strategies.
United Housing ConnectionsGreenville, SC
Rapid Rehousing Case Manager
03.2018 - 03.2019
Job overview
- Assisted clients who were literally homeless by providing short-term financial assistance for initial rental fees and continued rental support
- Serviced homeless intervention strategies across 13 counties of Upstate area of SC
- Established relationships with landlords and property management to secure housing opportunities for clients
- Conducted Housing Quality Standards (HQS) inspections on rental units to ensure compliance with safety and livability standards
- Produced comprehensive case management services to clients on caseload, meeting with them on monthly basis, setting goals, and assessing their living conditions
- Generated detailed case notes and documentation for each client on caseload
- Participated in front desk duties, including answering phone calls and assisting walk-in clients
- Completed Vulnerability Index-Service Prioritization Decision Assistance Tool (VI-SPDAT) assessments for clients who were literally homeless
- Assisted with Point in Time count for 2019, contributing to assessment and understanding of homelessness in SC Upstate area.
Social ServicesGaffney, SC
Family Preservation Case Manager
08.2014 - 02.2018
Job overview
- Collaborated with other professionals such as therapists, doctors, schools, courts and community organizations to coordinate care for clients
- Maintained caseload of over 100 families, where contact was made with all custodial parents, non custodial parents, children, and caregivers at least once month.
- Encouraged positive behavior change by helping families identify areas for needed improvement or growth
- Educated families on available resources within community that could assist them in meeting their goals
- Utilized assessment tools to evaluate client needs, strengths, weaknesses, barriers, risk factors, coping abilities
- Maintained accurate records of client progress to document service delivery outcomes
- Conducted home visits regularly to assess living conditions of clients in order to ensure their safety
- Ensured compliance with state laws regarding child abuse reporting procedures when necessary
- Identified potential risks or danger signs that may require further intervention from external agencies
- Introduced family-centered services to ensure safety, permanency, and well-being of children and families in crisis.
Middle Tyger Community CenterLyman, SC
Student Intern
01.2014 - 05.2014
Job overview
- Actively observed and learned about different programs and procedures provided by agency
- Engaged in shadowing experiences within case management, play therapy, and parenting classes to gain firsthand knowledge and understanding
- Assisted with administrative tasks, including writing and printing documents, ensuring accurate and timely information dissemination
- Responded to phone calls, providing assistance and directing inquiries to appropriate staff members
- Contributed to planning and execution of facility tour to over 5 local agencies and community members, showcasing services and resources that were offered at MTCC.
- Collaborated with staff members to support overall functioning and success of community center.
Education
Liberty UniversityLynchburg, VA
Master of Arts from Human Services Counseling
08.2018 - 05.2019
University Overview
- Dean's List 2018 and 2019
- Completed professional development in Marriage and Family Therapy through Human Services Counseling.
University of South Carolina UpstateSpartanburg, SC
Bachelor Of Science (B.S from Psychology
08.2010 - 05.2014
University Overview
- Dean's List
- Member of National Honor Psi Chi Member
- Member of Psychology Club
- President's Honor List
Skills
Attention to Confidentialityundefined
Accomplishments
- Mandated Reporter Training (April 2013)- Benefit Bank Training (November 2018)- Benefit Navigation (March 2019)- HIPAA/Security Matrix Training (March 2019/January 2020/January 2021/January 2022)- Medicare Enrollment Training (March 2019)- HIV 101 (March 2019)- STD and HIV Laws Training (April 2019)- Medicaid Enrollment and Eligibility Training (May 2019)- HIV Testing (2019/2020/2021/2022)- Basic Counseling: Motivation Interviewing Training (January 2021)- Healthcare Marketplace Webinar (February 2021)- Bloodborne Pathogens (April 2022)- PrEP 101 and PrEP Navigation Training (May 2022)
Additional Information
- Awards & Honors , Dean's List President's Honor List National Honor Psi Chi Member Extracurricular Activities Psychology Club
Timeline
HIV Medical Case Manager
Piedmont Care, Inc
03.2019 - Current
Liberty University
Master of Arts from Human Services Counseling
08.2018 - 05.2019
Rapid Rehousing Case Manager
United Housing Connections
03.2018 - 03.2019
Family Preservation Case Manager
Social Services
08.2014 - 02.2018
Student Intern
Middle Tyger Community Center
01.2014 - 05.2014
University of South Carolina Upstate
Bachelor Of Science (B.S from Psychology
08.2010 - 05.2014
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