TENESHA GILL
Houston,TX
Summary
Dynamic business professional with a strong background in customer interactions, teaching, computer information systems, and service solutions. Expertise in conflict resolution, communication, and problem-solving drives exceptional customer satisfaction and loyalty. Proven team collaborator, adaptable to evolving needs, consistently focused on delivering results through efficient and empathetic service. Recognized for reliability and a proactive approach to achieving both customer and organizational objectives.
Overview
26
26
years of professional experience
Work History
Customer Service Representative-Bakemark LLC
Staffmark Temp Agency
10.2025 - Current
- Provided exceptional support to customers, resolving inquiries and complaints effectively.
- Utilized CRM software to document customer interactions and maintain accurate records.
- Streamlined communication processes, enhancing team collaboration and response times.
- Processed orders for product purchases and collected payment from customers.
- Set appointments for drivers to delivery products to warehouse.
- Engaged with customers to clarify order specifications and verify accuracy of orders.
- Led initiatives to improve customer satisfaction through feedback analysis and process adjustments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Inbound/Outbound Remote Customer Service Representative
Mattress Firm
05.2024 - 04.2025
- Ensured high levels of customer satisfaction through excellent customer service support through phone and chat
- Assessed customer needs and provide assistance and information on product features
- Processed POS (point of sale) purchases for exchanges and schedule, reschedule, and cancel deliveries
- Handled any warranty claims for processing
- Built productive trust relationships with customers
- Handled any returns on merchandise
- Complied with inventory control procedures
- Assisted customers with complaints
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Inbound/Outbound Remote Customer Service Representative
Staffmark/Mattress Firm Contract
11.2023 - 05.2024
- Ensured high levels of customer satisfaction through excellent customer service support through phone and chat
- Assessed customer needs and provide assistance and information on product features
- Processed POS (point of sale) purchases for exchanges and schedule, reschedule, and cancel deliveries
- Handled any returns on merchandise
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Complied with inventory control procedures
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Substitute Teacher for Early Childhood, Elementary & Montessori Schools
Childcare Careers
04.2019 - 10.2023
- Fulfilled both short- and long-term substitute assignments across all subject areas
- Effectively taught students of varied academic/age levels (Infant to Pre-K) in Head Start programs and cultural backgrounds
- Communicated with teachers, administrators and parents to build a positive rapport with students
Customer Service Representative - CVS Customer Care Representative
Xerox Corporation
10.2016 - 01.2018
- Took inbound calls from Silverscript insurance customers, listen and understand their needs
- Refilled prescriptions, and process payments
- Processed credit card payments for refills and premium billing
- Handled any disputes, grievances, special requests for forms, statements, or letters
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Registered Pharmacy Technician Trainee
Walgreens Drug Store
03.2015 - 09.2016
- Used Intercom Plus workflow system to process prescriptions and assist patients under the supervision of a pharmacist
- Handled incoming and outgoing calls
- Counted and labeled all drugs for review under the supervision of a pharmacist
- Entered and calculated incoming prescription orders into intercom plus system
- Filed all prescriptions for patients into bins and discarded any expired medications on the shelf
Administrative Assistant/ Data entry clerk
Goodwill Temporary Services
10.2015 - 08.2016
- Filed paperwork
- Made copies of documents
- Answered the telephone in a professional manner
- Made spreadsheets and reports for file room documents
Customer Service Representative
Walgreens Drug Store
12.2013 - 03.2015
- Modeled and delivered an excellent customer experience
- Provided customers with courteous, fair, friendly, and efficient checkout service
- Handled all sales and checked out items at cash register
- Performed computer functions at cash register for sale items and gave customer satisfaction
- Loaded money on balance rewards debit cards and other ATM cards
Administrative Secretary
Penn Comp, Inc. LLC
09.2006 - 09.2008
- Provided excellent quality assurance in customer service in answering phones, took messages for voicemail, processed phone line and internet accounts for new clients
- Processed all incoming shipments of software, hardware, and licenses for clients coming in from UPS and FedEx, processed returns and warranty replacements
- Maintained daily logs of all inventories, purchase orders, and organized all inventory equipment for technicians
- Managed all filing of client contracts, invoices, employee files and inventory
- Conducted employee searches, background and reference checks
Classified Advertising Representative
Greensheet Inc.
11.2004 - 09.2006
- Provided quality assurance in customer service, performed as team facilitator, participated in training sessions and team building schemes, achieved monthly goal requirements in revenue, upsells, soliciting sales, and meeting classified ad deadlines
Administrative Secretary / Help Desk Assistant
U of H Downtown
06.2000 - 11.2004
- Help Desk Assistant in charge of data entry and troubleshooting software/hardware problem calls in Magic Software Program
- Assisted visitors, students, faculty, and staff at the business division front desk who have technical questions about online courses, student and faculty email, PeopleSoft, instructor software, and windows operating systems
- Performed data entry into Excel spreadsheets and file maker pro for IR Main Spreadsheet
- Maintained general office administration in data entry, typing, order supplies, copying documents
- Processed invoices and purchase orders for payment
Education
Bachelor’s Degree - Computer Information, Business Administration
University Of Houston
Houston, Texas12.2003
High School Diploma/GED - Law Enforcement/ Justice
High School of Law Enforcement/ Criminal Justice
Houston, Texas05.1998
Skills
- Proficient in Executing Lesson Plans
- Academic Records Administration
- Call center experience
- Customer relations
- Support for At-Risk Students
- Classroom Management & Discipline
- Student engagement
- Data entry
- Critical thinking
- Active listening
- Customer service
- Computer proficiency
- Payment processing
Summary Of Qualifications
B.B.A., Computer Information Systems, 55 Words Per Minute, 3 years, 7 years, 11 years, 5 years, 10 years, 3 years, CPR Certified (Infant, toddler and kindergarten), TX substitute teaching certification, Ability to Follow Lesson Plans, Student Records Management, At-Risk & Special Needs Students, Classroom Management & Discipline, Student engagement, Technology Integration
Timeline
Customer Service Representative-Bakemark LLC
Staffmark Temp Agency
10.2025 - Current
Inbound/Outbound Remote Customer Service Representative
Mattress Firm
05.2024 - 04.2025
Inbound/Outbound Remote Customer Service Representative
Staffmark/Mattress Firm Contract
11.2023 - 05.2024
Substitute Teacher for Early Childhood, Elementary & Montessori Schools
Childcare Careers
04.2019 - 10.2023
Customer Service Representative - CVS Customer Care Representative
Xerox Corporation
10.2016 - 01.2018
Administrative Assistant/ Data entry clerk
Goodwill Temporary Services
10.2015 - 08.2016
Registered Pharmacy Technician Trainee
Walgreens Drug Store
03.2015 - 09.2016
Customer Service Representative
Walgreens Drug Store
12.2013 - 03.2015
Administrative Secretary
Penn Comp, Inc. LLC
09.2006 - 09.2008
Classified Advertising Representative
Greensheet Inc.
11.2004 - 09.2006
Administrative Secretary / Help Desk Assistant
U of H Downtown
06.2000 - 11.2004
High School Diploma/GED - Law Enforcement/ Justice
High School of Law Enforcement/ Criminal Justice
Bachelor’s Degree - Computer Information, Business Administration
University Of Houston