Tenesha Gray
Redford
Summary
Highly motivated employer with great customer service and professional experience. Also, I helped with volunteering for 2 years at New St. Paul Head Start Agency. Capable of working diligently under pressure. Skilled in building relationships with diverse individuals through work experiences.
Overview
23
23
years of professional experience
Work History
Nursing Assistant
M and Y care LLC HQ
West Bloomfield
01.2023 - Current
- Provided support for daily living activities and personal hygiene to enhance patient comfort and dignity.
- Monitored vital signs and reported changes to the nursing staff.
- Ensured cleanliness and safety of environment, contributing to overall patient well-being.
- Accurately documented patient care activities in electronic health records to maintain comprehensive care continuity.
Opening Shift Manager
Caption Jay's
Redford
01.2024 - 12.2025
- Supervised opening operations, enhancing service speed and customer satisfaction.
- Trained new staff on company policies and operational procedures.
- Managed inventory levels and organized stock for efficient use.
- Coordinated team schedules, ensuring optimal staffing during peak hours.
- Implemented daily checklists to ensure readiness for service operations.
- Resolved customer service issues and addressed employee concerns to maintain a positive work environment.
- Collaborated with kitchen staff to streamline food preparation processes.
- Opened facility daily and prepared areas for service.
Optician
VA Medical Center
Detroit
03.2017 - 06.2022
- Provided comprehensive eye exams and assessments for veteran patients.
- Recommended appropriate eyewear solutions based on individual patient needs.
- Managed inventory of optical products to maintain availability and support patient needs.
- Educated patients on proper eyewear care and maintenance techniques to enhance longevity of products.
- Collaborated with healthcare teams to coordinate patient care and referrals.
- Assisted in fitting and adjusting eyewear to ensure optimal comfort and improve patient satisfaction.
Optician
Walmart
Canton
05.2003 - 08.2016
- Provided comprehensive eye exams and assessments for veteran patients.
- Recommended tailored eyewear solutions to enhance patient comfort and vision.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Educated patients on eyewear care practices to promote longevity and optimal performance.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Coordinated with healthcare teams to streamline patient care and facilitate referrals.
- Trained new staff on optical procedures and customer service protocols.
- Managed inventory of optical products and ensured timely restocking.
Education
High School Diploma -
Monroe High School
901 Herr Rd , Monroe, Mi 48161Some College (No Degree) - Health Informatics
Monroe County Community College
1555 S Raisinville Rd, Monroe, MI 48161Skills
- Patient care
- Vital signs monitoring
- Patient safety
- Electronic health records
- Healthcare coordination
- Staff training
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Communication skills
- Conflict resolution
- Patient-focused care
Languages
English
Professional
Arabic
Limited
Timeline
Opening Shift Manager
Caption Jay's
01.2024 - 12.2025
Nursing Assistant
M and Y care LLC HQ
01.2023 - Current
Optician
VA Medical Center
03.2017 - 06.2022
Optician
Walmart
05.2003 - 08.2016
High School Diploma -
Monroe High School
Some College (No Degree) - Health Informatics
Monroe County Community College