TENESHA PAYTON
NORTH CHICAGO,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Also carrying the skills of a Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for best-in-class customer service and top-notch friendliness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Support Specialist
SGA Youth and Family Services
01.2022 - Current
- Formal line of support to families with services and needs that must be met by the Dept
- Of Children and Family Services
- Being a resource for families unaware of how to locate shelter, food, transportation, and other daily essentials needed on a daily
- Daily tasks may include zoom meetings, data entry and continuous communication through email and or phone.
Bartender/Server
IL Beach Hotel
05.2024 - Current
- Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications for guests at the bar and in the restaurant
- Keeping the bar stocked and clean while always providing friendly and attentive service
- Adhering to company standards for serving alcoholic beverages
- Greeting guest, explaining menu, running food, stocking and most of all providing a great overall experience.
Administrative Assistant
Glam'd By J&S
09.2021 - 04.2022
- Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
Store Manager
The Licking Chicago
06.2019 - 07.2021
- Overseeing the daily operations of a restaurant
- Their duties include hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems and creating work schedules for restaurant staff
- Handling payroll matters, human resources matters and/or concerns
- Maintaining overall store inventory, over sight of new locations and staffing.
Flight Attendant
Air Wisconsin Airlines
03.2018 - 04.2019
- Providing outstanding customer service to all passengers and ensure passenger and cabin safety
- Assist during boarding and deboarding; demonstrate safety equipment and procedures; sell and serve beverages, meals and snacks; and attend to passenger needs throughout flight duration
- Comply with company policies and federal regulations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Education
No Degree - Business Administration
Lincoln University
Jefferson City, MO05.2005
High School Diploma -
Zion Benton Township High
Zion, IL05.2002
Skills
- Interpersonal Relationships
- Community Resources
- Care plan intervention
- Behavioral support
- Payment Processing
- Health codes compliance
- Basic accounting
- Highly reliable
- Order Management
- Customer service expertise
- Passenger safety management
- Emergency Response Coordination
- FAA Regulations
- Regulatory Compliance
- Emergency Care
- Cleanliness and sanitation
- Guest Services
Certification
Hospitality:
- Certified: Manager Food Service (IL)
- Certified: Basset Bartender
Non-Profit:
- Adult and Pediatric First Aid/CPR/AED, SGA Youth and Family Services - 5/7/2024-5/7/2026
Additional Information
Over the years I have been able to work in several different settings providing my professional customer service to others may it be face to face, over the phone, by email or via chat. I love to talk with people and learn to understand them a little better in a short amount of time, allows me to not take things personal and do the best I can at the task at hand.
References
References Available upon request
Timeline
Bartender/Server
IL Beach Hotel
05.2024 - Current
Family Support Specialist
SGA Youth and Family Services
01.2022 - Current
Administrative Assistant
Glam'd By J&S
09.2021 - 04.2022
Store Manager
The Licking Chicago
06.2019 - 07.2021
Flight Attendant
Air Wisconsin Airlines
03.2018 - 04.2019
No Degree - Business Administration
Lincoln University
High School Diploma -
Zion Benton Township High
Hospitality:
- Certified: Manager Food Service (IL)
- Certified: Basset Bartender
Non-Profit:
- Adult and Pediatric First Aid/CPR/AED, SGA Youth and Family Services - 5/7/2024-5/7/2026
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