TENESHA POWELL
Rockland
Summary
Dedicated hospitality professional with over eight years of experience in front-of-house and guest services roles across restaurants, hotels, and resorts. Expertise in managing high guest volumes, greeting and seating guests, and collaborating with service teams to enhance guest experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Laundry Attendant
Midcoast Laundry LLC
Rockland
06.2025 - Current
- Assisted customers with inquiries, delivering attentive and reliable service to enhance satisfaction
- Followed safety procedures and maintained precise service logs to ensure compliance and operational integrity
- Operated industrial laundry equipment for efficient garment cleaning.
- Sorted, washed, and dried linens according to care instructions.
- Inspected finished products for quality and cleanliness standards.
Front Desk Agent
Resort Group Trappeur's Crossing
Steamboat Springs
11.2024 - 03.2025
- Greeted and welcomed guests as the first point of contact, setting a positive tone for every visit
- Directed incoming calls and guests to appropriate staff and departments, ensuring seamless communication and service
- Verified guest information and payment details with accuracy, fostering trust and satisfaction through professionalism
- Managed guest requests and inquiries with patience and care, enhancing overall guest experience and satisfaction
Front Desk Agent
Quality Inn & Suites
Middletown
05.2024 - 11.2024
- Welcomed guests, took reservations, and promptly addressed requests to ensure satisfaction
- Provided detailed information about hotel amenities and local attractions to enrich guest experience
- Maintained accurate guest transaction records and verified charges to uphold billing integrity during check-in
Front Desk Agent
Bicycle Street Inn & Suites
Mackinac Island
04.2023 - 11.2023
- Managed guest reservations and requests to ensure satisfaction and seamless check-in experience
- Checked payment and identification details to ensure accuracy at the front desk
- Greeted guests warmly, ensuring a welcoming atmosphere at Trappeur's Crossing.
- Managed guest check-ins and check-outs efficiently and accurately.
- Handled reservations using the property management system to streamline bookings.
Sales
Sander's Chocolate Company
Mackinac Island
01.2019 - 01.2021
- Provided attentive customer service in high-traffic retail environment, enhancing customer satisfaction
- Demonstrated reliability in tasks and collaboratively as part of a busy seasonal sales team
- Reconciled sales tax returns by verifying totals from sales receipts against amounts reported on forms 941.
- Analyzed store sales data to identify opportunities for increasing sales and profitability.
- Assisted sales personnel in sales techniques and recommended improvements.
Front Desk Receptionist
The Anchorage Motor Inn
York Beach
04.2016 - 11.2018
- Welcomed guests and visitors, efficiently directing calls and mail to ensure timely communication
- Verified guest payment information with precision and confidentiality to maintain trust and security
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Coordinated room reservations and maintained updated booking records daily.
Hostess
Stone's Throw
York Beach
07.2018 - 10.2018
- Greeted and seated guests promptly, helping keep the dining room flowing smoothly during busy service
- Managed the waitlist and communicated wait times clearly to guests
- Coordinated with servers and kitchen staff to ensure a seamless guest experience
Education
Certificate - Hospitality/Housekeeping
NCTVET, HEART Trust NTA
B.B. -
Coke High School
St. Elizabeth, JamaicaSkills
- Record-keeping
- Customer service orientation
- Calm under pressure
- Collaboration with colleagues
- Reliable and punctual
- Quick learner
- Verbal communication
Timeline
Laundry Attendant
Midcoast Laundry LLC
06.2025 - Current
Front Desk Agent
Resort Group Trappeur's Crossing
11.2024 - 03.2025
Front Desk Agent
Quality Inn & Suites
05.2024 - 11.2024
Front Desk Agent
Bicycle Street Inn & Suites
04.2023 - 11.2023
Sales
Sander's Chocolate Company
01.2019 - 01.2021
Hostess
Stone's Throw
07.2018 - 10.2018
Front Desk Receptionist
The Anchorage Motor Inn
04.2016 - 11.2018
Certificate - Hospitality/Housekeeping
NCTVET, HEART Trust NTA
B.B. -
Coke High School