Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tenesha Ratliff

Nashville,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Account Expert

Tmobile
Nashville , TN
12.2022 - Current
  • Maintained accurate records of all financial transactions in accordance with GAAP standards.
  • Resolved customer account issues in a timely manner, ensuring customer satisfaction.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Medical Receptionist

Vanderbilt Medical Center
Nashville , TN
09.2021 - 09.2022
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.

Assistant Manager

KFC
Nashville , TN
04.2013 - 05.2015
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Prioritized and delegated tasks for efficient completion within team environment.

Cashier

KFC
Nashville , TN
05.2012 - 04.2013
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Maplewood Comprehensive High School
Nashville , TN
05.2010

Skills

  • Customer Service
  • Cash Handling
  • Reliable and Responsible
  • Cash Register Operations
  • Problem Solving
  • Cash Drawer Balancing
  • Team Building
  • Team Leadership
  • Staff Training
  • Front Desk Operations
  • HIPAA Guidelines
  • Epic Systems
  • Detail-Oriented
  • Time Management
  • Cleaning and Sterilizing
  • Administrative Support
  • Verbal and Written Communication

Timeline

Account Expert

Tmobile
12.2022 - Current

Medical Receptionist

Vanderbilt Medical Center
09.2021 - 09.2022

Assistant Manager

KFC
04.2013 - 05.2015

Cashier

KFC
05.2012 - 04.2013

High School Diploma -

Maplewood Comprehensive High School

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Tenesha Ratliff