Tenesha Richardson

Assisted court clerk with administrative tasks.

• Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
• Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
• Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
• Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
• Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
• Generated detailed monthly reports highlighting key performance indicators, assisting management in identifying areas for improvement.
• Ensured compliance with industry regulations and standards during all aspects of the billing process.
• Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
• Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.

Collaborated with teacher to enhance student learning experiences.

Boosted academic progress for children.